ED Patient Services Coordinator: Fast-Paced Care Champion

University of Chicago Medicine; Illinois; On-site; USD 21,000 - 28,000; Part time

Job summary

University of Chicago Medicine in Chicago's Hyde Park area is seeking a Patient Service Coordinator in the Emergency Department to support patient care teams and ensure smooth admissions.

This 100% onsite, part-time role requires strong organizational skills, patient confidentiality, and proficiency with MS Office. You will coordinate admissions, respond to patient requests, arrange transport, maintain records, and support staff across units.

Qualifications

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational and customer service skills.
• Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite, ability to learn and utilize applicable software.

Responsibilities

• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g. work orders) as received by unit staff, maintains records of requests and follows up as needed to assure task completion and relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system, assists in the orientation of new staff, cross-covers multiple patient care units during regular work shift when required and runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Confidentiality

Medical office experience

Education

High School Diploma

Tools

MS Office Suite

Job description

University of Chicago Medicine in Chicago's Hyde Park area is seeking a Patient Service Coordinator in the Emergency Department to support patient care teams and ensure smooth admissions.

This 100% onsite, part-time role requires strong organizational skills, patient confidentiality, and proficiency with MS Office. You will coordinate admissions, respond to patient requests, arrange transport, maintain records, and support staff across units.