ED Patient Experience Specialist

Catholic Health; Village of Rockville Centre (NY); On-site; USD 32,662 - 36,754; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Defined pension plan

Supportive team and growth-friendly culture

Job summary

A community hospital in Village of Rockville Centre seeks a Concierge for the Emergency Department. The role involves welcoming patients and families, facilitating communication, and providing non-clinical services to enhance patient comfort and care. Candidates should have a high school diploma, at least one year of experience in customer service (healthcare preferred), and strong interpersonal skills. Join a mission-driven team that values compassion, empathy, and professionalism.

Qualifications

• Minimum 1 year experience in a fast-paced customer service environment preferably in healthcare.
• Previous patient care experience strongly preferred.
• Ability to remain calm in high-stress situations.

Responsibilities

• Welcome and round on patients and families in the ED.
• Facilitate communication between patients, families, and care teams.
• Promote a culture of hospitality and excellent customer service.

Skills

Strong interpersonal skills

Verbal communication skills

Written communication skills

Adaptable and solutions-oriented

Education

High school diploma

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

A community hospital in Village of Rockville Centre seeks a Concierge for the Emergency Department. The role involves welcoming patients and families, facilitating communication, and providing non-clinical services to enhance patient comfort and care. Candidates should have a high school diploma, at least one year of experience in customer service (healthcare preferred), and strong interpersonal skills. Join a mission-driven team that values compassion, empathy, and professionalism.