Customer Service Representative

Conway Regional; Conway, Northern (AR, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Conway Regional Emergency Department is seeking a Customer Service Representative to handle receptionist and information functions, greet visitors, and direct patients to the triage nurse. The CSR will make rounds on ED patients and assist with informational problems for a smooth patient experience, contributing to a patient-centered care approach.

The role emphasizes teamwork and collaboration with ED staff to support patients and families in a fast-paced environment.

Qualifications

• Proof of high school or equivalent or higher education.

Responsibilities

• Handle receptionist and information functions in the ED.
• Direct patients to the triage nurse.
• Greet visitors and provide information as needed.
• Make rounds on ED patients to check on status and needs.
• Assist patients with informational problems and questions.
• Demonstrate commitment to teamwork through effective collaboration with ED staff.

Education

High school diploma or equivalent

Job description

Overview

The Emergency Department Customer Service Representative will perform receptionist and information functions. The CSR will direct patients who present to the Emergency Department to the triage nurse, greet visitors, make rounds on ED patients, and assist them with informational problems. This position will demonstrate a commitment to teamwork through effective collaboration efforts.

Qualifications

• Proof of high school or equivalent or higher education