Patient Access Representative - Geauga Medical Center

University Hospitals; Chardon Township (OH); On-site; USD 33,000 - 46,000; Full time

Job summary

University Hospitals’ UH Geauga Medical Center in Chardon, OH is seeking a Patient Access Representative for the Emergency Department. You will be the first contact for patients and families, registering demographics, insurance and payments, and guiding patients through MyChart enrollment and appointment scheduling.

Responsibilities include checking in/out patients, answering phones, processing payments, scanning documents into EPIC, and supporting the care team to improve patient experience and

Responsibilities

• Check in/check out patients for medical visits.
• Answer phone calls and schedule appointments.
• Assist patients with enrolling and using MyChart.
• Enter/update/validate patient demographics, insurance and payments for accurate registration.
• Communicate information to care team; contact insurers for coverage/billing if needed.
• Collect and process patient payments (copays, coinsurance, deductibles).
• Scan and file documents into EPIC; manage EPIC workqueues and inbasket messages.

Job description

UH Geauga Medical Center - Emergency Department Registration - Chardon, Ohio

Monday through Friday, rotating weekends and holidays

A Brief Overview

The Patient Access Representative serves as the first point of contact for all patients and their families. This highly visible role supports and interacts with patients, families, and health care providers. They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information. They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service. They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule. The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.

What You Will Do

• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Additional Responsibilities

• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.