ED Patient Access Specialist

MaineHealth Accountable Care Organization; Brunswick (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

MaineHealth Accountable Care Organization is seeking a Patient Access Associate I for the 24/7 Emergency Department in Brunswick, ME. This non-clinical role works alongside clinical teams to identify patients, apply armbands, and provide courteous, efficient service in a fast-paced environment.

Responsibilities include demographic capture, insurance verification, consent signing, admissions, and possible financial navigation, copays, check-out and transfers.

Qualifications

• High school diploma or GED preferred.
• Healthcare or customer service experience preferred.
• Computer and data entry experience with Word, e-mail and internet.
• Ability to work accurately with electronic systems.

Responsibilities

• Identify patients and apply armbands; first ED contact.
• Provide customer service for visitors and families.
• Capture demographics, verify insurance, obtain signatures.
• Assist with admissions, financial navigation, copays and transfers.
• Ensure billing accuracy and follow up post-discharge.

Skills

Data entry

Microsoft Word

Email

Customer service

Healthcare experience

Education

High school diploma or GED

Job description

MaineHealth Accountable Care Organization is seeking a Patient Access Associate I for the 24/7 Emergency Department in Brunswick, ME. This non-clinical role works alongside clinical teams to identify patients, apply armbands, and provide courteous, efficient service in a fast-paced environment.

Responsibilities include demographic capture, insurance verification, consent signing, admissions, and possible financial navigation, copays, check-out and transfers.