ED Patient Access Associate — Flexible, Fast-Paced Care

MaineHealth; Rockport (ME); On-site; USD 28,000 - 34,000; Part time

Job summary

MaineHealth’s Pen Bay Hospital is seeking a Patient Access Associate I for the 24/7 Emergency Department. This non‑clinical role works with clinical teams, ensuring accurate patient identification, admission processes, and insurance verification in a fast-paced environment.

The position requires strong data entry skills, patient service focus, and the ability to navigate electronic systems. Flexible shifts, including evenings, weekends, and holidays, may be required.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Related healthcare or customer service experience preferred.
• Computer and data entry experience with Word, e‑mail, and internet.
• Ability to work accurately and effectively with electronic systems.

Responsibilities

• Be the first point of contact in the Emergency Department and identify patients.
• Assist with patient arrival, armband application, and demographic/insurance capture.
• Provide customer service to visitors and families, including check-in and directions.
• Assist with consent signatures, admissions, transfers, and check‑out activities.
• Contribute to ensuring accurate billing and follow up post-discharge.

Skills

Data entry

Customer service

Communication

Word processing

Education

High school diploma or GED

Tools

Microsoft Word

Electronic systems

Job description

MaineHealth’s Pen Bay Hospital is seeking a Patient Access Associate I for the 24/7 Emergency Department. This non‑clinical role works with clinical teams, ensuring accurate patient identification, admission processes, and insurance verification in a fast-paced environment.

The position requires strong data entry skills, patient service focus, and the ability to navigate electronic systems. Flexible shifts, including evenings, weekends, and holidays, may be required.