ED Access Coordinator, Care Management, Full Time, Days

PIH Health; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

PIH Health is seeking an Access Coordinator to support safe, timely, and patient-centered transitions across the continuum of care. The role collaborates with case managers, social workers, physicians, nurses, and the inpatient care team to facilitate throughput, discharge planning, transfers, and repatriation to home facilities.

The incumbent ensures EMTALA, payer, and hospital policy compliance. The Access Coordinator acts as a consistent point of contact for patients, families, and external

Qualifications

• Knowledge of EMTALA and hospital transfer policies.

Responsibilities

• Facilitate patient throughput, discharge planning, transfers, and repatriation.
• Coordinate information exchange and follow-up appointments with external partners.

Job description

The Access Coordinator is a patient-facing care coordination role that supports safe, timely, and patient-centered transitions across the continuum of care. Working in close partnership with case managers, social workers, physicians, nurses, and the inpatient care team, the Access Coordinator engages directly with patients and families to facilitate patient throughput, discharge planning, transfers to higher or lower levels of care, and repatriation to home facilities. Ensure compliance with EMTALA, payer requirements, and hospital policies related to transfers, repatriation, and discharge planning.

The Access Coordinator serves as a consistent point of contact for patients, families, and external partners throughout the transfer, repatriation, and discharge process. This role serves as a guide and advocate for patients and families during complex transitions, including repatriation of capitated members, coordination of post-discharge transportation, and securing timely follow-up care. The Access Coordinator ensures continuity of care by coordinating information exchange, follow-up appointments, and bedside support such as delivery of durable medical equipment, while maintaining strong relationships with external agencies, payers, and community providers.