Care Continuity Coordinator

Emerus Holdings, Inc.; The Woodlands (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Emerus Holdings, Inc. is seeking a Hospital Admissions/Transfers Coordinator to support clinicians and ensure smooth patient flow in the admission and transfer process.

The role focuses on coordinating hospital admissions and transfers, facilitating provider conference calls, maintaining accurate documentation, and ensuring regulatory compliance across CMS, EMTALA, DNV, and HIPAA. Strong communication with multidisciplinary teams is essential.

Qualifications

• Superior interpersonal skills.
• Maintain a high degree of professionalism.
• Ability to manage multiple tasks simultaneously.
• Assume personal responsibility for actions.
• Possess a strong technical aptitude.
• Demonstrate a friendly and service-oriented demeanor.
• Strong attention to detail, organizational skills and follow-through discipline required.
• Position requires fluency in English, written and oral communication.

Responsibilities

• Coordinate hospital admissions and transfers.
• Facilitate conference calls between providers to coordinate continuity of care.
• Identify, resolve, and elevate issues, process deviations, and service failures to leadership.
• Maintain regulatory compliance with CMS, EMTALA, DNV, and HIPAA.
• Adhere to company and departmental values, policies, processes, and procedures.
• Maintain detailed and accurate documentation of admissions, transfers, conference calls, and related activities.
• Communicate with a multi-disciplinary team including providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities.
• Establish good rapport with partner transfer centers and referral sources.
• Maintain a positive, professional demeanor in all interactions.
• Provide superior customer service by listening and communicating effectively.
• Adapt to change with a willing and innovative spirit.
• Meet all individual and departmental goals and quality standards.
• Safeguard sensitive information including patient PHI in remote work environment.
• Collaborate with Transfer Center Coordinators for clinical data reporting.

Skills

Interpersonal skills

Professionalism

Multitasking

Accountability

Technical aptitude

Customer service

Attention to detail

English communication

Education

HS Diploma

Job description

Emerus Holdings, Inc. is seeking a Hospital Admissions/Transfers Coordinator to support clinicians and ensure smooth patient flow in the admission and transfer process.

The role focuses on coordinating hospital admissions and transfers, facilitating provider conference calls, maintaining accurate documentation, and ensuring regulatory compliance across CMS, EMTALA, DNV, and HIPAA. Strong communication with multidisciplinary teams is essential.