ED Access Coordinator, Care Management, Part Time, Days

PIH Health; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

PIH Health is seeking an Access Coordinator to support safe, timely transitions of patients across the continuum of care. You will work with case managers, social workers, physicians, and the care team to coordinate throughput, discharge planning, transfers, and repatriation.

In this role you will ensure compliance with EMTALA, payer requirements, and hospital policies while serving as a consistent point of contact for patients and families.

Qualifications

• Coordinate patient transfers and discharge planning across care settings.
• Ensure EMTALA, payer requirements, and hospital policy compliance.
• Collaborate with case managers, social workers, physicians, nurses, and care team.

Responsibilities

• Facilitate patient throughput and transfers to higher/lower levels of care.
• Coordinate repatriation to home facilities and post-discharge follow-up.
• Maintain continuity of care through information exchange and bedside support.

Job description

The Access Coordinator is a patient-facing care coordination role that supports safe, timely, and patient-centered transitions across the continuum of care. Working in close partnership with case managers, social workers, physicians, nurses, and the inpatient care team, the Access Coordinator engages directly with patients and families to facilitate patient throughput, discharge planning, transfers to higher or lower levels of care, and repatriation to home facilities. Ensure compliance with EMTALA, payer requirements, and hospital policies related to transfers, repatriation, and discharge planning.

The Access Coordinator serves as a consistent point of contact for patients, families, and external partners throughout the transfer, repatriation, and discharge process. This role serves as a guide and advocate for patients and families during complex transitions, including repatriation of capitated members, coordination of post-discharge transportation, and securing timely follow-up care. The Access Coordinator ensures continuity of care by coordinating information exchange, follow-up appointments, and bedside support such as delivery of durable medical equipment, while maintaining strong relationships with external agencies, payers, and community providers.