eCW Clinical Support Analyst – Remote FL

GuideIT; Town of Florida (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

401K

Health insurance

Dental insurance

Paid time off

Job summary

GuideIT is seeking a Clinical Application Support Analyst to join our Florida team. The role focuses on eCW clinical applications, serving as a primary contact for end users including IT staff and clinicians.

Primarily remote with occasional in-office work for Florida residents; 3+ years of eCW experience and strong communication required. You will coordinate with vendor and internal teams to resolve incidents and implement changes.

Qualifications

• Thorough understanding of eCW and related 3rd Party Vendors applications.
• 3+ years of experience with implementation and/or support of eCW.
• Ability to engage with customer team members at all levels (staff level to management).
• Understands, promotes, and demonstrates customer processes and procedures.
• Aptitude for high productivity and efficiency.
• Strong communication and interpersonal skills.

Responsibilities

• Act as an eCW Analyst on assigned Customer EHR department team.
• Participate in any required Customer and GuideIT meetings.
• Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures.
• Document issues and actions taken to resolve or remediate.
• Complete assigned incidents, requests, and projects related to the eCW and related systems.
• Assist in creating, updating, and resolving issues with eCW vendor.
• Escalate possible critical incidents or problems to Tier 2 teams when needed.
• Engage other IT team members to resolve incidents or requests for high service levels.

Skills

eCW experience

Communication

Change control

Education

Bachelor's Degree

MEDITECH Certificate

Job description

GuideIT is seeking a Clinical Application Support Analyst to join our Florida team. The role focuses on eCW clinical applications, serving as a primary contact for end users including IT staff and clinicians.

Primarily remote with occasional in-office work for Florida residents; 3+ years of eCW experience and strong communication required. You will coordinate with vendor and internal teams to resolve incidents and implement changes.