Clinical Application Support Analyst

GuideIT; Town of Florida (NY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonuses

401K

Health insurance

Dental insurance

Paid time off

Job summary

GuideIT is seeking a Clinical Application Support Analyst to join our Florida team. The role focuses on eCW clinical applications, serving as a primary contact for end users including IT staff and clinicians.

Primarily remote with occasional in-office work for Florida residents; 3+ years of eCW experience and strong communication required. You will coordinate with vendor and internal teams to resolve incidents and implement changes.

Qualifications

• Thorough understanding of eCW and related 3rd Party Vendors applications.
• 3+ years of experience with implementation and/or support of eCW.
• Ability to engage with customer team members at all levels (staff level to management).
• Understands, promotes, and demonstrates customer processes and procedures.
• Aptitude for high productivity and efficiency.
• Strong communication and interpersonal skills.

Responsibilities

• Act as an eCW Analyst on assigned Customer EHR department team.
• Participate in any required Customer and GuideIT meetings.
• Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures.
• Document issues and actions taken to resolve or remediate.
• Complete assigned incidents, requests, and projects related to the eCW and related systems.
• Assist in creating, updating, and resolving issues with eCW vendor.
• Escalate possible critical incidents or problems to Tier 2 teams when needed.
• Engage other IT team members to resolve incidents or requests for high service levels.

Skills

eCW experience

Communication

Change control

Education

Bachelor's Degree

MEDITECH Certificate

Job description

ABOUT GUIDEIT

GuideIT is a US - based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Analyst to join our Florida team. Only candidates residing in the state of Florida will be considered.

ABOUT THE ROLE

The Clinical Application Support Analyst is an experienced healthcare professional with extensive eCW experience; primarily focused on clinical applications. This position will serve as the point-of-contact for Customer’s end users including IT staff, management, physicians, administrative, and clinical staff.

PRIMARY DUTIES

• Act as an eCW Analyst on assigned Customer EHR department team
• Participate in any required Customer and GuideIT meetings
• Provide hands on support for Customer approved changes to eCW settings and configurations, following and working within the constraints of the Customer’s Information Services Change Control procedures
• Using Customer’s systems and processes, provide thorough documentation of issues and actions taken to resolve or remediate
• Complete assigned incidents, requests, and projects related to the eCW and related systems
• Assist in creating, updating, and resolving issues with eCW vendor
• Recognizes incident trends and data anomalies to **escalate** possible critical incidents or problems to Tier 2 teams
• Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and quality
• Other duties as assigned

QUALIFICATIONS & REQUIRED SKILL

• Thorough understanding of eCW and related 3rd Party Vendors applications
• 3+ years of experience with implementation and/or support of eCW
• Ability to engage with customer team members at all levels (staff level to management)
• Understands, promotes, and demonstrates customer processes and procedures
• Aptitude for high productivity and efficiency
• Strong communication and interpersonal skills

EDUCATION & CERTIFICATIONS

• Bachelor's Degree, preferred
• Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate

POSITION LOCATION & WORK SHIFT REQUIREMENTS

• Primarily remote work with occasional in-office work (Florida area residents only)
• Travel – occasional, as directed
• Must be flexible to assigned shift work

MORE ABOUT GUIDEIT

Headquartered in Plano, Texas, our services, and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays, and paid time off.

GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.