eCW Healthcare Systems Analyst

NeueHealth; United States; Remote; USD 90,000 - 125,000; Full time

Job summary

NeueHealth is seeking an experienced eCW Business Systems Analyst to implement, support, optimize, and enhance its eClinicalWorks EHR and Practice Management systems. This role will bridge clinical, operational, revenue cycle, and technical teams to analyze needs, document requirements, improve workflows, and support configuration, testing, training, and issue resolution.

The ideal candidate will have strong healthcare operations knowledge, hands-on eCW experience, and the ability to translate

Qualifications

• Bachelor’s degree in Healthcare Administration, Information Systems, Business, Computer Science, or related field.
• 3+ years of experience as a Business Systems Analyst, Clinical Systems Analyst, or Healthcare IT Analyst.
• Hands-on experience with eClinicalWorks — eCW EHR and/or Practice Management systems.
• Strong understanding of healthcare clinical workflows and ambulatory practice operations.
• Experience gathering requirements, documenting workflows, and supporting system enhancements.
• Knowledge of EHR configuration, testing, issue resolution, and end-user support.
• Familiarity with HIPAA and healthcare data privacy requirements.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Serve as the primary business analyst for eClinicalWorks EHR and Practice Management workflows.
• Partner with clinical, administrative, billing, and IT stakeholders to gather, analyze, and document business requirements.
• Evaluate current workflows and recommend process improvements using eCW functionality.
• Support configuration, maintenance, and optimization of eCW modules, templates, order sets, forms, reports, and workflows.
• Analyze system issues, troubleshoot problems, and coordinate resolution with internal teams and eCW support.
• Document functional specifications, workflow diagrams, test scripts, user stories, and business process documentation.
• Assist with system upgrades, patches, enhancements, and new feature implementations.
• Conduct user acceptance testing — UAT — and validate system changes before production deployment.
• Support data analysis, reporting, dashboards, and operational metrics using eCW reporting tools or related systems.
• Provide training, guidance, and support to end users on eCW workflows and best practices.
• Work closely with revenue cycle teams to support billing, claims, eligibility, scheduling, referrals, and payment workflows.
• Ensure system changes comply with healthcare regulations, HIPAA requirements, and organizational policies.
• Participate in project planning, status updates, risk identification, and implementation activities.
• Maintain strong documentation of system configurations, workflows, issues, and resolutions.

Skills

Analytical thinking

Problem solving

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree (Healthcare Admin / IS / Business / CS)

Tools

eClinicalWorks EHR/PM

SQL

Visio

Excel

Job description

NeueHealth is seeking an experienced eCW Business Systems Analyst to implement, support, optimize, and enhance its eClinicalWorks EHR and Practice Management systems. This role will bridge clinical, operational, revenue cycle, and technical teams to analyze needs, document requirements, improve workflows, and support configuration, testing, training, and issue resolution.

The ideal candidate will have strong healthcare operations knowledge, hands-on eCW experience, and the ability to translate