Ecosystem Growth & Founder Experience Leader

LvlUp Ventures LLC; United States; On-site; USD 80,000 - 130,000; Full time

Job summary

LvlUp Ventures seeks a Head of Partner Success & Founder Experience to ensure partnerships deliver maximum value, improve over time, and scale with the ecosystem. The role spans partner success, founder experience, program iteration, and ecosystem quality across corporate, venture, event, and distribution assets.

The ideal candidate will own ongoing partnership growth, define success plans, track engagement, and develop scalable processes.

Qualifications

• Demonstrated experience in partner success, partnerships, customer success, account management, business operations, venture platform, startup ecosystems, corporate innovation, strategy, or a related environment.
• Strong ability to manage and grow complex strategic relationships across different partner types.
• Experience working with corporate partners, sponsors, investors, startups, or ecosystem organizations is highly valuable.
• Highly analytical and comfortable using data to evaluate performance, identify problems, and guide decisions.
• Strong KPIs, conversion, utilization, engagement, retention, satisfaction metrics knowledge.
• Strong founder or customer empathy with an ability to identify friction and improve user experiences.

Responsibilities

• Managing the ongoing success of strategic partnerships after launch (post-launch management).
• Developing success plans and measurable objectives for key partnerships.
• Tracking partner engagement, participation, conversion, utilization, and outcomes.
• Identifying underperforming programs and determining why they are not working.
• Improving partnership structures, offerings, positioning, and execution.
• Developing new activations for existing partners.
• Increasing partner retention and long-term relationship value.
• Identifying opportunities to expand successful relationships.
• Improving communication and reporting to partners.
• Developing recurring partner reviews and feedback systems.
• Coordinating across LvlUp teams to ensure partnership commitments are executed effectively.
• Creating scalable processes for managing a growing partnership ecosystem.
• The Head of Partner Success & Founder Experience should approach partnerships as products that can be continuously improved.
• A partnership should not remain static simply because an agreement has been signed.
• The role will be expected to use data, feedback, founder behavior, partner feedback, and operational learnings to continuously redesign and improve offerings.
• Examples include changing founder benefit positioning, restructuring sponsorships, redesigning corporate programs, creating new activations, improving participation, changing communication cadence, or developing new programs.
• The role should be comfortable with experimentation and iteration.
• Founder experience improvements across portfolio, accelerators, programs, events, applications.
• Examine founder journey end-to-end and identify opportunities to improve true value, responsiveness, onboarding, access to resources, program experiences, introductions, feedback loops, and ease of navigation.
• The objective is to ensure founders interacting with LvlUp have a consistently strong, useful, professional, and differentiated experience.
• Work with partnerships, ecosystem, investment, marketing, events, community, and operations teams.

Skills

Partner success

Partnerships

Customer success

Account management

Business operations

Venture platform

Startup ecosystems

Strategy

Data analytics

Founder empathy

Product mindset

Tools

CRM systems

Analytics platforms

Surveys

Partner management systems

Job description

LvlUp Ventures seeks a Head of Partner Success & Founder Experience to ensure partnerships deliver maximum value, improve over time, and scale with the ecosystem. The role spans partner success, founder experience, program iteration, and ecosystem quality across corporate, venture, event, and distribution assets.

The ideal candidate will own ongoing partnership growth, define success plans, track engagement, and develop scalable processes.