Economic Support Specialist

ozaukeecounty; Port Washington (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Ozaukee County seeks an Economic Support Specialist to assist clients applying for Healthcare, FoodShare, and childcare. You will determine eligibility and guide applicants through state programs while coordinating with a five-county call center.

The role emphasizes accuracy in processing applications and renewals, performing essential data checks, and referencing state databases. Strong communication and computer skills are essential in a busy county office environment.

Qualifications

• Associate’s Degree required; state training compliance may be required.
• 1–2 years of post-secondary education in related areas desirable; bilingual is a plus.
• Must maintain competencies in all areas of economic support.

Responsibilities

• 50% Call Center: handles five-county calls, explains programs, referrals, document processing, and state database queries.
• 40% Determine Eligibility: process cases, verify due dates, monitor dashboards, process documents, use state systems.
• 8% Policy/Procedures/Training: research and review policy and procedures for programs.
• 2% Outside Resources: assist clients with outside sources for assistance and inquiries.

Skills

Oral and written communication

Multi-tasking

Keyboarding skills

MS Office knowledge

Education

Associate’s Degree

Post-secondary education 1–2 years desirable

Tools

Microsoft Office

Excel

Database skills

Job description

Full- Time, Non- Exempt Position
Starting Pay: $26.68- $34.09

Job Summary

The Economic Support Specialist assists in addressing public needs and works with clients applying for Healthcare/FoodShare/Childcare. The position determines if clients are eligible for benefits and also provides assistance to long-term care applicants. The Specialist also refers clients to other county/statewide programs.

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily and successfully with or without reasonable accommodations to be qualified for the position. Other duties may be required and assigned.

50% Call Center:

Receives calls from a five-county consortium for applications, renewals, interviews, changes. Provides program/budget explanations, referrals. Engages in conflict resolutions, document processing. Queries and monitors state databases.

40% Determine Eligibility:

Process cases in a time-sensitive manner. Verifies due dates. Monitors Dashboard. Processes documents (applications, renewals, six-month report, changes). Queries and monitors state databases. Uses mainframe, state wage match, Child support database.

8% Policy/Procedures/Training:

Research and reviews policy/procedures for each program.

2% Outside Resources:

Engages outside sources calling in for clients or questions regarding benefits. Assists clients with outside sources for assistance (Forward Health, housing programs, legal services, state agencies).

Supervision Exercised

None

Minimum Education Qualifications

Education and/or Experience Requirements:

• Associate’s Degree required.
• One to two years of post-secondary education in related areas such as finance, human services, law, and bilingual is desirable. Upon hire they must attend and complete state sponsored training complying with the requirements of Wis admin code DHS 254.03. Must maintain competencies in all areas of economic support.

Licenses, Certifications, and Other Requirements:

N/A

Minimum Knowledge, Skills, and Abilities Qualifications

In order to perform the functions and responsibilities of the position (listed above) the following knowledge, skills, and abilities are essential.

• Good oral and written communication skills.
• Excellent reading and oral comprehension skills.
• Multi-tasking ability; good math skills.
• Excellent reasoning and critical thinking ability; and keyboarding skills are required. Knowledge of community resources and services.
• Knowledge of various types of real and personal property.
• Excellent customer service skills.
• Knowledge of care issues and costs associated with medical and nursing home care.
• Case management skills.
• Internet, email, and Microsoft Office, excel, and database skills are highly desired.

In evaluating candidates for this position, Ozaukee County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Physical Requirements

• Prolonged periods of sitting and working on a computer.
• Periodic periods of standing or walking.

Work Environment

Frequent interruptions, public demand, high workload volume and time pressures are typical in the work environment for this position. Additionally, unpleasant social situations are typical in this environment.

EOE / ADA Statement

Ozaukee County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Ozaukee County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Ozaukee County offers a generous benefits package including: health, dental, life, & vision insurance; free employee health clinic & Teladoc; paid holidays, vacation, & sick time; state of Wisconsin WRS defined benefit pension program; bonus opportunities; employee fitness room; wellness program & wellness reimbursement; tuition reimbursement & continuing education opportunities; and more! Please note some that benefits offered are dependent on full-time/part-time status.

Ozaukee County prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, and any other characteristic or status protected by federal, state or local laws.