Economic Stability Supervisor

State of Louisiana; New Iberia (LA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Special Entrance Rates

Premium Pay up to $2/hr

Job summary

Louisiana Department of Health seeks a Supervisor to lead the Economic Stability and Self-Sufficiency team, overseeing staff delivering benefits such as SNAP, FITAP, Kinship Care Assistance, and STEP across parishes. The role focuses on guiding staff performance, ensuring accurate benefit delivery, and complying with federal/state program requirements to protect program integrity and community well-being.

Applicants should note the experience/education pathways listed in the posting, as well as

Qualifications

• Six years of economic stability social services experience, OR
• Six years of full-time work experience in any field plus three years of economic stability social services experience, OR
• A bachelor's degree plus three years of economic stability social services experience, OR
• An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.

Responsibilities

• Supervises Social Service Analysts and an Economic Stability Specialist, including staff training, performance management, leave approval, conflict resolution, and oversight of unit operations, which may span multiple parishes.
• Leads the resolution of client and staff disputes, complaints, and conflicts by conducting interviews, investigating issues, and ensuring timely and appropriate resolutions.
• Reviews cases and subordinate work for accuracy, timeliness, and completeness in determining eligibility for SNAP, FITAP, Kinship Care Assistance, and STEP program benefits.
• Ensures accurate data entry and case maintenance in the Louisiana Integrated Technology for Eligibility System (LITES), including verification, documentation review, and identification of error trends with corrective action implementation.
• Provides policy guidance and training to staff by maintaining up-to-date knowledge of program policies, interpreting procedures, coordinating with regional program specialists, and participating in required professional development and disaster readiness training.
• Compiles and analyzes statistical and management reports, supports administrative functions in the absence of the ES Manager, and builds partnerships with community providers to strengthen referral processes and expand client services.

Education

Bachelor's degree

Advanced degree in social sciences/public/health/public administration

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health.

This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health.

Join the Economic Stability and Self-Sufficiency team as a Supervisor and lead the daily operations of a parish or district office serving individuals and families in need. This role oversees staff who deliver critical financial and supportive benefits through programs such as SNAP, FITAP, Kinship Care Assistance, and STEP. The position offers the opportunity to guide staff performance, ensure accurate and timely benefit delivery, and manage complex federal and state program requirements—making a direct impact on community well‑being while supporting program integrity and compliance.

Please note: Applicants must clearly describe their experience with specific Economic Stability, Medicaid programs, etc. and/or identify the section or unit in which they performed economic stability social services work (e.g., SNAP/Economic Stability, Child Care Assistance Program, Strategies to Empower People, Family Independence Temp Assistance, Medicare/Medicaid, etc.) within their job duties. Failure to include this information may result in the application being deemed ineligible for further consideration.

• Six years of economic stability social services experience; OR
• Six years of full‑time work experience in any field plus three years of economic stability social services experience; OR
• A bachelor's degree plus three years of economic stability social services experience; OR
• An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.
• EXPERIENCE SUBSTITUTION:
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• Supervises Social Service Analysts and an Economic Stability Specialist, including staff training, performance management, leave approval, conflict resolution, and oversight of unit operations, which may span multiple parishes.
• Leads the resolution of client and staff disputes, complaints, and conflicts by conducting interviews, investigating issues, and ensuring timely and appropriate resolutions.
• Reviews cases and subordinate work for accuracy, timeliness, and completeness in determining eligibility for SNAP, FITAP, Kinship Care Assistance, and STEP program benefits.
• Ensures accurate data entry and case maintenance in the Louisiana Integrated Technology for Eligibility System (LITES), including verification, documentation review, and identification of error trends with corrective action implementation.
• Provides policy guidance and training to staff by maintaining up‑to‑date knowledge of program policies, interpreting procedures, coordinating with regional program specialists, and participating in required professional development and disaster readiness training.
• Compiles and analyzes statistical and management reports, supports administrative functions in the absence of the ES Manager, and builds partnerships with community providers to strengthen referral processes and expand client services.

Position‑Specific Details:

Location: Medical Vendor Administration / ES Lafayette Region 4-FSA 3 (ES TRI‑REGION 3) / Iberia Parish

Appointment Type: This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health.

Cost Center: 3052130104

Position Number(s): 50689824

Compensation: This position is eligible for the following Special Entrance Rates (SER), as well as a Premium Pay of up to $2.00/hr for hours worked based on longevity.

Economic Stability Supervisor - $24.35 hr / $1,948.00 bi‑weekly

Contact Information:

Patricia Walker

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E‑verify, and for more information on E‑verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.