Economic Service Worker Trainee

WV Department of Human Services; West Virginia; On-site; USD 31,000 - 42,000; Full time

Job summary

WV Department of Human Services seeks a trainee to learn how to process benefit applications, determine eligibility for SNAP, Medicaid, and other programs, and manage a caseload with department software. You will learn to analyze financial and social information and adhere to complex eligibility policies while conducting client interviews.

The position provides supervised training in a fast-paced environment, with responsibilities expanding as you gain proficiency in administering economic

Qualifications

• High school diploma or equivalent.
• Two years of direct client services experience or similar customer-facing work.
• Substitution: 30 college credits equals 1 year of experience.
• A valid driver's license may be required.

Responsibilities

• Process benefit applications and determine eligibility for economic assistance programs such as SNAP and Medicaid.
• Manage a caseload and learn to use department software to administer benefits.
• Adhere to complex eligibility policies and conduct client interviews.
• Learn to analyze financial and social information to support decisions.
• May obtain repayment for economic assistance issued erroneously.

Skills

Interviewing clients

Customer service

Clerical work

Data evaluation

Education

High school diploma

College coursework substitution

Job description

Nature of Work

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May obtain repayment for economic assistance issued erroneously. Perform related work as required.

Minimum Qualifications

• Training: High school diploma or the equivalent.
• Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
• Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
• Special Requirement: A valid driver's license may be required.