Family Support Specialist

State of West Virginia; Charleston (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

State of West Virginia seeks a TANF Eligibility Specialist to determine eligibility for TANF and economic service programs, guiding participants toward self-sufficiency.

Under general supervision, you will interview clients, complete assessments, place activities, and refer to appropriate agencies while adhering to Office of Family Assistance policies. A valid driver's license and transportation are required.

Qualifications

• Bachelor's degree from an accredited college or university.
• One year of experience interviewing clients, customers, or the public and evaluating data against established standards.
• Experience in helping troubled individuals and/or families toward normal social development may substitute for training on a year-for-year basis.

Responsibilities

• Determine eligibility for TANF and economic service programs accurately and efficiently.
• Assist clients in becoming self-sufficient via department services and community programs.
• Complete assessments and activity placements.
• Make referrals to appropriate agencies when necessary.

Skills

Interviewing clients

Data evaluation against standards

Customer service

Education

Bachelor's degree

Tools

Job description

Nature of Work

Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlines by the Office of Family Assistance. Employee must possess a valid driver’s license and must have access to transportation for required travel. Performs related work as required.

Minimum Qualifications

Training: A bachelor's degree from an accredited college or university. Substitution: Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis. Experience: One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.

Other Information

Probationary period of 1 yr. State employment offers a variety of benefits.