Economic Service Worker

State of West Virginia; Romney (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

State of West Virginia is seeking staff to process applications and determine eligibility for multiple economic assistance programs including SNAP, Medicaid, and LIEAP. The position involves scheduling interviews, conducting thorough client interviews, and maintaining a caseload while referring clients to needed services.

Responsibilities include determining eligibility, supporting clients with personal and financial information, and recovering benefits when issued in error.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: any combination of experience in direct client services may substitute for the required training on a year-for-year basis.
• Other substitution options include customer service, telemarketing, retail or clerical work substituting year-for-year.
• Successful college coursework substitutions apply, with 30 credit hours equaling one year of training.
• Experience in Economic Services work that involves program eligibility decisions may substitute for the training at the rate of one year equals two years of training.
• Special Requirement: A valid driver's license may be required.

Responsibilities

• Process applications for a variety of economic assistance programs (e.g., SNAP, Medicaid, Emergency Assistance/LIEAP, School Clothing Vouchers).
• Schedule telephone and face-to-face interviews and conduct personal interviews with clients.
• Determine eligibility for services and maintain an up-to-date client caseload.
• Refer clients to supportive services and agencies as needed.
• May obtain repayment when benefits were issued erroneously.

Education

Bachelor's degree from regionally accredited college or university

Job description

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement: A valid driver's license may be required.

Other Information

Probationary period 1 yr.

State employment offers a variety of benefits.

Affirmation:

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question