Economic Service Worker

State of West Virginia; Keyser (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

The State of West Virginia seeks qualified applicants for the Bureau of Family Assistance to process applications, determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers, and manage a client caseload. Interview clients by phone or in person to collect necessary information.

The role requires a Bachelor's degree with substitution options and may require a valid driver's license; probationary period and state benefits apply.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: full-time or part-time paid experience may substitute for required training.
• Substitution: experience in customer service or related fields may substitute for training.

Responsibilities

• Process applications and determine eligibility for a range of economic assistance programs.
• Schedule telephone and face-to-face interviews with clients.
• Conduct personal interviews to collect financial and social information.
• Maintain an up-to-date client caseload and refer to supportive services as needed.
• May obtain repayment from clients if benefits were issued in error.

Education

Bachelor's degree

Job description

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

This position is for the Bureau of Family Assistance

Minimum Qualifications

• Training: Bachelor's degree from a regionally accredited college or university.
• Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Substitution: Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Substitution: Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Substitution: Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.
• Special Requirement: A valid driver's license may be required.

Other Information

• Probationary period 1 yr.
• State employment offers a variety of benefits.
• WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

Affirmation

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application.

• I consent to the above statement.
• Required Question