Child Support Specialist 1

State of West Virginia; Ripley (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

State employment benefits

Job summary

The State of West Virginia, Bureau for Child Support Enforcement, is seeking an entry-level Caseworker for Jackson County. You will work under supervision, completing training to handle child support caseloads, learn laws, locate parents and income sources, and prepare case files for attorneys.

Responsibilities include responding to customer inquiries, preparing routine correspondence, and maintaining confidentiality.

Qualifications

• Bachelor's degree or higher is required.
• Paralegal or legal secretarial training may substitute for two years of required training.
• Experience in legal research, reading and interpreting laws, preparing legal documents, or assisting in case-file preparation may substitute for training.
• Any combination of substitutions may substitute for required training at a rate of one year per 30 semester hours.

Responsibilities

• Perform entry-level child support case work under supervision.
• Process cases through location, case development, and initial notices to non-custodial parents.
• Learn to manage a caseload in child support enforcement.
• Research statutes, court opinions, and regulations relevant to cases.
• Prepare case files for BCSE Attorney and respond to customer inquiries.

Education

Bachelor’s degree from an accredited college or university

Job description

Nature of Work

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non‑custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Jackson County.

Minimum Qualifications

Training: Bachelor’s degree from an accredited college or university.

OR

Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training

OR

in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney

OR

in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing

OR

as an Economic Service Worker or Family Support Specialist

OR

any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.

AND

Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Other Information

Probationary period is twelve (12) months.

To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience. One (1) year of full‑time or equivalent part‑time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.

State employment offers a variety of benefits.

01

AFFIRMATION:

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job‑related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver’s Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question