Economic Service Worker

State of West Virginia; Foster (WV); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

State employee benefits

Job summary

The State of West Virginia is seeking staff to process applications and determine eligibility for economic assistance programs, including SNAP and Medicaid. You will schedule and conduct interviews, assess client information, and maintain caseloads while coordinating referrals to supportive services.

Overtime may be required and a valid driver's license may be needed. State employment offers a variety of benefits and opportunities for professional growth.

Qualifications

• Bachelor’s degree from a regionally accredited college or university.
• Substitution allows combinations of experience in direct client services, customer service, telemarketing, retail, or clerical work on a year-for-year basis.
• Experience in Economic Services work requiring program eligibility decisions may substitute for training.

Responsibilities

• Process applications to determine eligibility for economic assistance programs such as SNAP and Medicaid.
• Schedule and conduct telephone and face-to-face interviews with clients.
• Maintain an up-to-date client caseload and refer clients to supportive services as needed.
• Oversee repayment of benefits issued in error where applicable.

Skills

Interviewing clients

Client interviewing scheduling

Eligibility assessment

Education

Bachelor’s degree

Job description

Nature of Work

Under general supervision, perform at the full-performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers.

Schedule telephone and face-to-face interviews, competently conduct personal interviews with clients regarding their personal, financial, and social information.

Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed.

May obtain repayment from clients who have been issued benefits erroneously.

Performs related work as required.

Mandatory overtime

Minimum Qualifications

Training

Bachelor's degree from a regionally accredited college or university.

Substitution

• Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.
• Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.
• Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.
• Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement

A valid driver's license may be required.

State employment offers a variety of benefits.

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Affirmation

I certify under penalty of law and disqualification that all statements are true and complete. I authorize the State of West Virginia and any agent acting on its behalf to conduct an inquiry into any job-related information contained in this application. I release the State of West Virginia and any agent acting on its behalf from any and all liability by reason of the request for such information. I further authorize and request each former employer, educational institution, or organization (including law enforcement agencies) to provide all information that may be sought in connection with this application. WE DO NOT ACCEPT THE FOLLOWING DOCUMENTATION: Unofficial transcripts High school diplomas or transcripts Birth certificates Social Security Cards Driver's Licenses Passports These documents will be removed from your profile if submitted.

• I consent to the above statement.
• Required Question