Ecommerce Supervisor

Delaware North at Little Caesars Arena; Detroit (MI); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Parental bonding leave

Tuition and/or professional certified

Job summary

Delaware North Sportservice in Detroit, MI is seeking a part-time Ecommerce Supervisor to lead and train retail team members while upholding retail standards, policies, and procedures.

You will respond to customer inquiries, support order fulfillment with the fulfillment team, manage order edits, and assist with marketing campaigns and product launches.

Qualifications

• Previous cash handling experience and basic math skills required.
• Previous experience working with a point-of-sale system is required.
• High school diploma or GED required.
• Minimum of 1 year of supervisory experience in a customer service or retail environment preferred.
• BigCommerce and/or Shopify platform experience preferred.

Responsibilities

• Respond to customer inquiries daily with timely, solution focused communication.
• Work closely with fulfillment team to prevent and resolve order issues.
• Manage order edits, update order requests, etc.
• Provide proactive tracking updates to improve guest experience.
• Maintain consistent brand voice across customer interactions.
• Basic data entry and performance reporting.
• Supports Ecommerce Manager with photo/content production during peak campaigns.
• Assist Ecommerce Manager with marketing campaigns, product launches, etc.
• Assist with monitoring site for product opportunities.

Skills

Customer service

Cash handling

Team supervision

Education

High school diploma or GED

Tools

BigCommerce

Shopify

Job description

The opportunity

Delaware North Sportservice is hiring a part-time Ecommerce Supervisor to join our team at Little Caesars Arena in Detroit, Michigan. As an Ecommerce Supervisor, you will be responsible for supervising and training retail team members and working to maintain retail standards, policies, and procedures.

Pay

$18.00 – $23.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Respond to customer inquiries daily with timely, solution focused communication
• Work closely with fulfillment team to prevent and resolve order issues
• Manage order edits, update order requests, etc.
• Provide proactive tracking updates to improve guest
• Maintain consistent brand voice across customer interactions
• Basic data entry and performance reporting
• Supports Ecommerce Manager with photo/content production during peak campaigns
• Assist Ecommerce Manager with marketing campaigns, product launches, etc.
• Assist with monitoring site for product opportunities

More about you

• Previous cash handling experience and basic math skills required
• Previous experience working with a point-of-sale system is required
• High school diploma or GED required
• Minimum of 1 year of supervisory experience in a customer service or retail environment preferred
• BigCommerce and/or Shopify platform experience preferred

Physical requirements

• Ability to lift up to 35 pounds
• Constant standing, lifting, climbing stairs, and repetitive motions
• Bending, reaching, and climbing on ladders

Shift details

Evenings
Days
Weekends
Events