Retail Manager, Little Caesars Arena

Delaware North; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on team

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. Reim

Friends-and-family discounts

Job summary

Delaware North operates as the retail partner at Little Caesars Arena in Detroit. This Retail Store Manager role leads day-to-day store operations, drives sales, trains teams, and ensures outstanding guest experiences within a fast-paced arena environment.

You will oversee staffing, scheduling, merchandising, and inventory control while upholding company standards and regulatory compliance. A passion for guest service and results-oriented leadership is essential.

Qualifications

• Minimum of 2 years of supervisory experience.
• Minimum of 1 year of retail operations experience preferred.
• Ability to train and develop a team.
• Proficiency with Microsoft Office Suite.
• No degree required.

Responsibilities

• Hire, train, coach, and develop store associates to deliver guest service and hit sales goals.
• Lead daily store operations: scheduling, supervision, and performance management.
• Drive sales and profitability through merchandising and guest engagement strategies.
• Ensure compliance with policies, cash handling, loss prevention, and regulations.
• Manage inventory through receiving, replenishment, and cycle counts.
• Monitor store performance metrics and identify improvement opportunities.
• Maintain visual merchandising and keep store clean, stocked, and brand compliant.

Skills

Leadership

Training & Coaching

Retail Operations

MS Office Suite

Tools

Microsoft Office

Job description

The opportunity

Delaware North Sportservice is hiring a Retail Store Manager to join our team at Little Caesars Arena in Detroit, Michigan. As a Retail Store Manager, you will lead the day-to-day operations of the retail store, driving sales performance, delivering exceptional guest experiences, and ensuring efficient and effective store operations.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Hire, train, coach, and develop store associates to deliver exceptional guest service and achieve sales goals
• Lead daily store operations, including scheduling, staff supervision, performance management, and execution of company initiatives
• Drive sales and profitability through effective merchandising, promotional execution, and guest engagement strategies
• Ensure compliance with company policies, cash handling procedures, loss prevention standards, and all applicable federal, state, and local regulations
• Manage inventory levels through accurate receiving, replenishment, cycle counts, and inventory control processes to maximize product availability and minimize shrink
• Monitor store performance metrics and identify opportunities to improve sales, operational efficiency, and the overall guest experience
• Maintain visual merchandising standards and ensure the store environment is clean, organized, well-stocked, and brand compliant
• Build a positive, guest-focused culture that promotes teamwork, accountability, and continuous improvement while delivering an exceptional retail experience

More about you

• Minimum of 2 years of supervisory experience
• Minimum of 1 year of retail operations experience preferred
• Ability to train and develop a team
• Proficiency with Microsoft Office Suite
• No degree required

Physical requirements

• Must be able to lift at least 30 pounds
• Frequent standing, bending, lifting, and walking

Shift details

Days
Evenings
M-F
Holidays
Evenings as needed
Weekends
Events

Who we are

Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.