ECommerce Specialist TikTok Shop Bilingual in Korean MUST

SBT Global, Inc.; Costa Mesa (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

SBT Global, Inc. is seeking a hands-on TikTok Shop and e-commerce leader to own the business, manage agencies, and coordinate promotions and fulfillment. You will drive GMV growth, monitor key metrics, and ensure seamless operations across 3PL and customer service teams.

The role requires strong cross-functional collaboration, fluency in Korean and English, and a proactive ownership mindset to optimize inventory, campaigns, and partner performance.

Qualifications

• 3+ years in e-commerce or marketplace account management.
• Direct TikTok Shop experience preferred.
• Experience in beauty, skincare, or cosmetics preferred.
• Strong communication with agencies and cross-functional teams.
• Fluency in Korean and English.
• Ownership mindset; end-to-end operations.
• Hands-on with executing and supporting strategic initiatives.

Responsibilities

• Own end-to-end TikTok Shop business and drive GMV growth.
• Monitor and optimize metrics: GMV, CVR, AOV.
• Ensure account health, compliance, and platform performance.
• Manage TikTok Shop agency and external partners.
• Own affiliate strategy and performance optimization.
• Collaborate with influencer marketing to maximize sales.
• Serve as main contact for TikTok Shop AMs.
• Plan and execute TikTok Shop promotions.
• Manage campaign setup and updates within OMS.
• Align promotions with inventory and sales targets.
• Own sales forecasting tailored to TikTok Shop dynamics.
• Monitor inventory levels and prevent stockouts.
• Coordinate with 3PL for fulfillment and issue resolution.
• Coordinate with internal CS on shipping issues.
• Serve as main contact with 3PL for fulfillment issues.
• Identify inefficiencies and improve customer experience.

Skills

TikTok Shop

E-commerce

Agency management

Partner management

Campaign execution

Cross-functional

Korean & English

OMS

Tools

OMS tooling

Job description

Job Description

1. TikTok Shop Business Ownership & Performance

• Own end-to-end TikTok Shop business and drive GMV growth


• Monitor and optimize key performance metrics (GMV, CVR, AOV)


• Ensure overall account health, compliance, and platform performance

2. Affiliate, Agency & Partner Management

• Manage TikTok Shop agency and external partners


• Own affiliate strategy and performance optimization


• Collaborate with influencer marketing team to maximize sales


• Serve as the main point of contact for TikTok Shop AMs

3. Promotions & Campaign Execution

• Plan and execute TikTok Shop promotions


• Manage campaign setup and updates within OMS


• Align promotional strategy with inventory and sales targets

4. Inventory Planning & Fulfillment Operations

• Own sales forecasting tailored to TikTok Shop dynamics


• Monitor inventory levels and prevent stockouts


• Coordinate with 3PL for order fulfillment and issue resolution

5. Customer Experience & Fulfillment Coordination

• Coordinate with internal CS team on shipping-related issues


• Serve as the main point of contact with 3PL to resolve fulfillment and operational issues


• Identify fulfillment-related inefficiencies and improve overall customer experience

Qualifications:

• 3+ years of experience in e-commerce or marketplace account management


• Direct experience with TikTok Shop preferred


• Experience in beauty, skincare, or cosmetics industry preferred


• Strong communication skills with agencies, external partners and cross-functional teams


• Fluency in both Korean and English required


• Strong ownership mindset with the ability to manage end-to-end operations


• Hands-on approach with the ability to execute and support strategic initiative

All your information will be kept confidential according to EEO guidelines.