Ecommerce Operations & Analytics Specialist

Johnson Service Group, Inc.; Azusa (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Johnson Service Group, Inc. is hiring an Ecommerce Operations Specialist for our client in Azusa, CA.

The role focuses on end-to-end order processing, inventory control, platform maintenance, and customer service to optimize the online shopping experience. The position requires experience in ecommerce operations, digital marketing, and data analytics, with familiarity of marketplaces like Amazon, eBay, and Walmart, plus platforms such as Shopify and BigCommerce.

Qualifications

• Bachelor's degree in business administration, marketing, or related field (preferred).
• Experience with website development.
• Experience in digital marketing, including asset creation and digital footprint enhancement.
• Strong data analytics for data interpretation and informed decisions.
• Proven ecommerce operations experience, preferably in consumer goods.
• Excellent communication and interpersonal skills for teamwork and customer service.
• Detail-oriented with accuracy in fast-paced environments with multiple priorities.
• Familiarity with online marketplaces (Amazon, eBay, Walmart) and shopping cart platforms (Shopify, BigCommerce).

Responsibilities

• Manage the entire order process from processing to fulfillment and shipping.
• Monitor inventory levels and coordinate to minimize stockouts and excess inventory.
• Maintain and update the ecommerce platform, product listings, and health metrics.
• Serve as the primary customer service representative, addressing inquiries and resolving issues.
• Conduct regular shipping audits to ensure carrier efficiency and monitor pickups and claims.
• Collaborate with cross-functional teams to align ecommerce strategies with business objectives.
• Manage monthly analytics and KPIs in operations and assist marketing objectives.
• Perform other duties as assigned to support business objectives.

Skills

Website development

Digital marketing

Data analytics

Ecommerce operations

Communication

Interpersonal skills

Attention to detail

Marketplace familiarity

Education

Bachelor's degree

Tools

Shopify

BigCommerce

Amazon Seller Central

eBay Seller Central

Job description

Johnson Service Group, Inc. is hiring an Ecommerce Operations Specialist for our client in Azusa, CA.

The role focuses on end-to-end order processing, inventory control, platform maintenance, and customer service to optimize the online shopping experience. The position requires experience in ecommerce operations, digital marketing, and data analytics, with familiarity of marketplaces like Amazon, eBay, and Walmart, plus platforms such as Shopify and BigCommerce.