eCommerce Product & Industry-Based Solutions-Payments-Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an experienced eCommerce Product Solutions Manager within Merchant Services to design and configure complex merchant payments solutions for eRetail, B2B, and technology clients.

You will tailor existing offerings, design new ones, and bring them to market in collaboration with Sales. As a key voice of the customer, you will translate client needs into actionable product requirements, partner with Product teams to shape roadmaps, and support pricing, pipeline, and

Qualifications

• 5+ years in multi-team problem solving and product clusters.
• Extensive sales cycle experience and client engagement.
• Experience customizing preconfigured solutions for complex problems.
• Strong ability to navigate a matrixed organization.

Responsibilities

• Leads solutioning and adoption of client-facing products and capabilities.
• Bring eRetail, B2B Solutions, Tech sector expertise to merchant payments work with Sales.
• Serve as SME on products and capabilities for merchant payments in target industries.
• Support Sales in pricing, pipeline planning, and account planning.
• Engage with client teams to understand pain points and feed Product roadmaps.

Skills

Client engagement

Cross-team problem solving

Sales cycle experience

Executive communication

Ownership & accountability

eRetail domain knowledge

B2B solutions knowledge

Technology sector understanding

Job description

Your focus will be on developing merchant payments solutions for the eRetail | B2B Solutions | Technology sectors, ensuring that our offerings help our clients in this sector to be competitive. Using your expertise in online payments for specific verticals, you will tailor our existing offerings for these clients, design new ones, and help bring all of these to market.

As an eCommerce Product Solutions Manager in Merchant Services, eCommerce Payments Products and Solutions, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
• Bring expertise of the eRetail | B2B Solutions | Technology sectors to our merchant payments solutioning work, and partner with our Sales and Relationship Management teams to position and sell to clients in these sectors.
• Serves as a subject matter expert on a defined set of products and capabilities in the realm of merchant payments for the eRetail | B2B Solutions | Technology industries with a deep understanding of our clients’ needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams in the eRetail | B2B Solutions | Technology industry to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem-solving across multiple teams and a cluster of products
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• eRetail: Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless-aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct-to-Consumer
• B2B Solutions: Experience with, deep knowledge of and passion for the B2B solutions and professional services realm. Knowledge of how to optimize payments and billing for B2B and professional services companies, to automate and improve their billing and reconciliation needs, and how they leverage ERPs and other tools that our solutions must complement
• Tech: Experience with, deep knowledge of and passion for a range of technology sub-sectors, such as Consumer Tech, Gig Economy, Marketplaces, Social Media & Video Gaming, and others. Understanding of how payments, subscription billing, and profile management enable these sectors to grow and thrive, and ability to adapt our merchant payments solutions for these clients.
• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment
• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to varying levels of colleagues

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products
• Experience in strategy consulting a plus
• MBA degree a plus

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.