eCommerce Product Solutions Manager-Payments-Vice President

Testing Site - JPMC; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co is seeking a Product Solutions Manager in Merchant Services, eCommerce. You will define and configure complex solutions for key client relationships, acting as the voice of the customer to feed the product roadmap.

You will collaborate with Sales, influence pricing and training, and work in a fast-paced fintech environment driving client-centric strategies.

Qualifications

• 5+ years of experience solving problems across multiple teams and products.
• Extensive experience in a sales cycle and regular client engagement.
• Experience modifying preconfigured solutions for complex problems.
• Experience in a matrixed, complex organization.
• Knowledge of eCommerce/retail including merchandising, logistics, omnichannel.

Responsibilities

• Lead solutioning and configure optimal client-facing solutions.
• Be SME on products and industry trends affecting clients.
• Support Sales with pricing, pipeline, and training collateral.
• Gather client feedback and inform the product roadmap.

Skills

Problem solving

Sales collaboration

Client engagement

Communication skills

Job description

As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor‑made product solutions that meet clients’ needs. Leverage your problem‑solving skills to thrive in a fast‑paced environment and drive customer‑centric strategies.

As a Product Solutions Manager in Merchant Services, eCommerce Payments Products and Solutions, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership with Sales. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams.

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment, fraud, and data security for companies of all sizes and is engaging in a multi‑year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.

Job responsibilities

• Leads solutioning and the adoption of existing and upcoming client‑facing products and capabilities while defining and configuring optimal solutions that address clients’ needs and objectives
• Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients’ needs and current industry trends
• Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
• Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in problem‑solving across multiple teams and a cluster of products
• Extensive experience working in a sales cycle and engaging with clients on a regular basis
• Experience modifying preconfigured solutions to meet complex problems
• Demonstrated prior experience working in a highly matrixed and complex organization
• Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless‑aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct‑to‑Consumer)
• Strong sense of ownership, initiative and accountability to join an ambitious fintech environment
• Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to varying levels of colleagues

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products
• Experience in strategy consulting a plus
• MBA degree a plus

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.