Customer Service Parts Consultant

Percepta LLC; Melbourne (FL); On-site; USD 30,000 - 32,400; Full time

Benefits offered by this job

FSA / HSA

401(k)

Vacation and holidays

Tuition reimbursement

Employee discount

Employee assistance program

Percepta College training

Job summary

Percepta LLC in Melbourne, FL, is seeking a Customer Service Parts Consultant to deliver professional sales experiences via call and online channels. The role emphasizes assisting customers with pre- and post-purchase support, navigating information, and driving purchases through assumptive sales techniques.

The position requires a high school diploma with preferred automotive knowledge; on-site hours ensure consistent customer interaction and collaboration with team leads and SMEs to resolve

Qualifications

• High school diploma required.
• Some college or vocational training preferred.
• Strong problem-solving, troubleshooting experience.
• Automotive background preferred.

Responsibilities

• Receive inbound phone calls and emails through the Ecommerce Portal.
• Effectively utilize multiple systems in providing prompt, courteous, and accurate information.
• Resolve complex interactions using the appropriate escalation process.
• Follow up with the customer when needed utilizing phone and/or email.
• Participate in daily information exchanges to remain knowledgeable of process and procedures.
• Assist in formulating problem-solving techniques for newly discovered issues.

Skills

Problem solving

Customer service

Sales oriented

Automotive knowledge

Education

High School Diploma

Job description

Job Description - Customer Service Parts Consultant (04DIZ)

Requisition Title: Customer Service Parts Consultant ( 04DIZ )

At Percepta, we bring first-class service across each market we support. As a Customer Service Parts Consultant in Melbourne, FL (Onsite), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

Provide online customers with a professional sales experience that positively influences the customers purchasing decision. The primary customer contact channel is phone. The Ecommerce Parts Sales Consultant will provide assistance with completing pre- and post-purchase support, purchase transactions, document customer interactions, locate requested information, and provide navigational assistance. The Ecommerce Parts Sales Consultants have a high level of problem-solving skills focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.

During a Typical Day, You’ll

• Receive inbound phone calls and emails through the Ecommerce Portal
• Effectively utilize multiple systems in providing prompt, courteous, and accurate information
• Resolve complex interactions using the appropriate escalation process
• Use appropriate resources find solutions for basic to intermediate level issues; consulting with the SME or Team Lead, as necessary to resolve concerns
• Follow up with the customer when needed utilizing phone and/or email
• Participate in daily information exchanges to remain knowledgeable of process and procedures
• Ability to support and advocate for consumer sales and product inquiries
• Assists in formulation of problem-solving techniques for newly discovered issues
• Maintain exceptional product knowledge as it relates to program support
• Handle additional projects and assignments as directed
• Additional duties as assigned

What You Bring to the Role

• Minimum high school diploma required
• Some college or vocational training preferred
• Strong problem-solving, troubleshooting experience
• Automotive Background, preferred

What You Can Expect

• August 10, 2026
• Pay rate of $15 per hour
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)

A Bit More About Your Role

Hours of Operation:

Monday to Friday 8:30am to 7 pm and Saturday 8 am to 5 pm EST

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages and allows every individual to bring value to the table in their unique way.

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.