Ecommerce Operations Leader — Drive Delivery & Growth

Albertsons Companies; Pleasanton (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Weekly payroll

Associate discounts

Medical, Dental, Vision

401(k)

Paid time off

Training & development

Job summary

Albertsons Companies in Pleasanton, CA is seeking an experienced E-Commerce Operations Manager to drive performance across Home Delivery, Drive Up & Go, and other digital channels. You will lead a 50+ person field team, partner with store leadership, and translate data into action to improve on-time picking, delivery, and service levels while reducing out-of-stocks.

This role requires a Bachelor's degree and 5+ years in retail operations/logistics/ecommerce, with strong cross-functional

Qualifications

• Bachelor's degree in related field or commensurate experience.
• 5+ years of retail operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce.
• Experience working across leadership levels and cross-functional partners.
• Experience in reading and understanding data and translating it to actionable items.

Responsibilities

• Achieve P&L results and operational metric goals in stores across assigned operating area.
• Lead Home Shopping Department Managers in day-to-day operations to achieve metrics of on-time tiling, on-time delivery, picks per hour and out of stocks including delivery via third party logistics partners.
• Lead the field teams through expansion, business and environment changes as needed.
• Review ecommerce goals, metrics and performance with store leadership and partner in growth.
• Work with Division Director of Ecommerce on launching innovative strategies and programs for ecommerce.
• Set and maintain high standards of quality, productivity, efficiency and service for our rapidly expanding business.
• Drive a culture of exceptional customer service within the frontline ecommerce staff.
• Ensure operational compliance with ecommerce policies and procedures.
• Manage a team of 50+ employees, inspiring and mentoring staff.

Skills

Leadership

Data analysis

Cross-functional collaboration

Customer service

Time management

Coaching & mentoring

Education

Bachelor's degree in related field

Job description

Albertsons Companies in Pleasanton, CA is seeking an experienced E-Commerce Operations Manager to drive performance across Home Delivery, Drive Up & Go, and other digital channels. You will lead a 50+ person field team, partner with store leadership, and translate data into action to improve on-time picking, delivery, and service levels while reducing out-of-stocks.

This role requires a Bachelor's degree and 5+ years in retail operations/logistics/ecommerce, with strong cross-functional