Ecommerce Operations Lead: Scale & Deliver

Socket.dev; Plainfield (IN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life insurance

PTO

Holidays

Sick Time

Job summary

ShipCalm is seeking a results-driven Customer Operations/Brand Operations professional to own lifecycle management for assigned customer profiles and coordinate cross-functional teams. You will drive improvements through data-driven insights and structured problem solving, ensuring timely resolution of issues and measurable outcomes for clients.

The role emphasizes ownership, rapid action, and clear communication across stakeholders in a high-growth eCommerce environment, with a schedule of

Qualifications

• 4+ years of experience in Customer Operations or related fields.
• Experience supporting high-growth eCommerce brands preferred.
• Bachelor’s degree or coursework in relevant field preferred.
• Proven understanding of logistics, fulfillment, or supply chain operations strongly preferred.
• Ability to manage external client relationships while coordinating internally with cross-functional teams.
• Proficiency with dashboards, KPIs, and operational reporting to inform decisions.
• Experience leading cross-functional initiatives with measurable results.

Responsibilities

• Own full lifecycle management for assigned customer profiles.
• Develop and present customer improvement plans to leadership.
• Coordinate cross-functional efforts to resolve issues with clear ownership and timelines.
• Demonstrate judgment in escalation and engage the right teams promptly.
• Lead resolution of complex issues using root cause analysis and structured problem solving.

Skills

Customer Operations

Cross-functional coordination

KPIs & dashboards

WMS/OMS/ERP familiarity

E-commerce tools

Communication

Education

Bachelor’s degree preferred

Tools

Shopify

EDI

Job description

ShipCalm is seeking a results-driven Customer Operations/Brand Operations professional to own lifecycle management for assigned customer profiles and coordinate cross-functional teams. You will drive improvements through data-driven insights and structured problem solving, ensuring timely resolution of issues and measurable outcomes for clients.

The role emphasizes ownership, rapid action, and clear communication across stakeholders in a high-growth eCommerce environment, with a schedule of