Senior Operations Lead: Logistics & Client Accounts

Fairweather, LLC; Plainfield (IN); On-site; USD 27,552 - 34,440; Full time

Job summary

ShipCalm in Plainfield, IN seeks a Customer Head of Operations (Logistics/Warehousing) to own the operational success of a portfolio of brand partners, coordinating across Warehouse Ops, Tech, Accounting, and Brand Operations to deliver execution and improve client KPIs.

You will lead client meetings, translate goals into plans, manage exceptions, and ensure long-term client satisfaction while maintaining hands-on oversight of fulfillment, inventory, returns, and integrations.

Qualifications

• 4+ years in logistics, fulfillment, supply chain, or DTC operations/account management.
• Hands-on warehouse operations experience preferred.
• Ability to manage external client relationships while coordinating across internal teams.
• Familiarity with WMS/OMS systems, EDI, ERP, and e-commerce tools.
• Excellent communication and organizational skills.

Responsibilities

• Own operational success and exceptional service for assigned brand accounts.
• Act as primary internal and external escalation point.
• Drive client KPIs (CalmScore) and translate goals into execution plans.
• Lead client meetings and reviews (L10s, QBRs).
• Collaborate with Warehouse Ops, Tech, and other teams to resolve issues and improve service.

Skills

Logistics management

Client management

Operational planning

Cross-functional coordination

WMS/OMS familiarity

Education

High school diploma

Bachelor’s degree in supply chain/logistics/business

Tools

Shopify

ERP

Google Workspace

Slack/Chat tools

ClickUp

Job description

ShipCalm in Plainfield, IN seeks a Customer Head of Operations (Logistics/Warehousing) to own the operational success of a portfolio of brand partners, coordinating across Warehouse Ops, Tech, Accounting, and Brand Operations to deliver execution and improve client KPIs.

You will lead client meetings, translate goals into plans, manage exceptions, and ensure long-term client satisfaction while maintaining hands-on oversight of fulfillment, inventory, returns, and integrations.