Ecommerce Operations Lead - NA Fulfillment & Payments

Kontoor Brands, Inc.; Sumner (WA); On-site; USD 82,000 - 115,000; Full time

Job summary

Kontoor Brands is seeking an eCommerce Operations Manager for Helly Hansen NA to lead order fulfillment, payments, fraud prevention, and returns across North America. You will collaborate with the NA Digital team, Finance, IT, Distribution Centers, and Customer Care to ensure operational excellence and a scalable customer experience.

You will own day-to-day operations, drive cross-functional initiatives, optimize backend processes, and support ERP migrations, ensuring accurate reconciliation and

Qualifications

• Bachelor’s degree or equivalent experience in eCommerce, operations, or related field.
• 4+ years of experience in eCommerce operations, digital operations, fulfillment or related field.
• Experience working within ERP systems, preferably SAP, including operational workflows.

Responsibilities

• Lead operational strategies and cross‑functional projects related to eCommerce fulfillment, payments, fraud prevention, returns and the post‑purchase customer experience.
• Own day‑to‑day eCommerce operational processes including order management, fulfillment, shipping, returns, exchanges, payments and fraud management.
• Identify operational bottlenecks impacting the customer experience and drive scalable process improvements across systems, workflows and cross‑functional teams.
• Review and optimize payment methods, shipping options, return processes and fulfillment operations to improve customer experience and efficiency.
• Partner closely with Finance and IT teams to ensure accurate reconciliation related to orders, returns, refunds, exchanges and chargebacks.
• Develop and maintain operational dashboards and KPIs to monitor performance and communicate insights to stakeholders.
• Lead eCommerce readiness for ERP migrations and new system implementations with cross‑functional teams.
• Serve as the NA eCommerce lead for ERP system enhancements, integrations and process improvements.
• Collaborate with Customer Care to translate feedback into future operational requirements.

Skills

Cross-functional collaboration

Analytical thinking

Strong communication

Education

Bachelor’s degree or equivalent experience

Tools

SAP ERP

Magento

Job description

Kontoor Brands is seeking an eCommerce Operations Manager for Helly Hansen NA to lead order fulfillment, payments, fraud prevention, and returns across North America. You will collaborate with the NA Digital team, Finance, IT, Distribution Centers, and Customer Care to ensure operational excellence and a scalable customer experience.

You will own day-to-day operations, drive cross-functional initiatives, optimize backend processes, and support ERP migrations, ensuring accurate reconciliation and