Helly Hansen eCommerce Operations Manager, NA

Kontoor Brands, Inc.; Denver (CO); On-site; USD 82,000 - 115,000; Full time

Benefits offered by this job

Discounts on Kontoor apparel

Paid Parental Leave

Flexible Fridays

Tuition Reimbursement

Job summary

Kontoor Brands is seeking an eCommerce Operations Manager, NA, to optimize logistics, payments, fulfillment, fraud, and returns for Helly Hansen's North American eCommerce business. You will collaborate with NA Digital, Global teams, Finance, Distribution Centers, Customer Care, and IT to ensure operational excellence across the customer journey.

The role drives performance, scalability, and continuous improvement, owning day-to-day processes while leading cross-functional projects that improve

Qualifications

• Bachelor’s degree or equivalent in eCommerce, operations, or related field.
• 4+ years of experience in eCommerce operations and fulfillment.
• Experience with ERP systems such as SAP and backend workflows.
• Proven cross-functional collaboration across Digital, Finance, IT, and Customer Care.
• Strong analytical skills and ability to optimise processes.

Responsibilities

• Lead and execute operational strategies for fulfillment, payments, fraud management, returns.
• Own day-to-day eCommerce operational processes including order management and shipping.
• Identify bottlenecks and drive scalable process improvements.
• Review and optimize payment methods, shipping options, and returns.
• Partner with Finance and IT for accurate reconciliation.
• Develop dashboards and KPIs to monitor performance.
• Lead readiness for ERP migrations and new systems.
• Represent eCommerce in ERP system enhancements and integrations.
• Collaborate with Customer Care to translate feedback into requirements.

Skills

Cross-functional collaboration

Data-driven decision making

Strategic thinking

Communication skills

Global time-zone coordination

Education

Bachelor’s degree or equivalent experience in eCommerce/operations

Tools

SAP

Magento

Job description

Who We Are:

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long- term value for its stakeholders.

Job Posting:

Helly Hansen eCommerce Operations Manager, NA

Job Summary

We are looking for an eCommerce Operations Manager who is an expert in eCommerce operations includinglogistics, payments, shipping, fulfillment, fraud management, and returns to help create best-in-class customer experiences across Helly Hansen’s North American eCommerce business. This role will collaborate closely with the North America Digital team, Global eCommerce teams, Finance, Distribution Centers, Customer Care, and IT to ensure operational excellence across the full customer journey.While the role is focused on supporting and driving the North America eCommerce business, it also requires strong cross-regional collaboration and partnership with European teams across time zones to align on global systems, operationalprocessesand strategic initiatives.

The eCommerce Operations Manager will play a critical role in driving operational performance, scalability, and continuous improvement initiatives across Helly Hansen’s eCommerce business in North America. This individual will own day-to-day operational processes while also leading projects and cross-functional initiatives that improve the customer experience,optimizebackend processes, and support long-term business growth.

Responsibilities

• Lead and execute operational strategies and cross-functional projects related to eCommercefulfillment, payments, fraud prevention, returns and the post-purchase customer experience.

• Own day-to-day eCommerce operational processes including order management, fulfillment, shipping, returns, exchanges,paymentsand fraud management, ensuringtimelyissue resolution and adherence to customer expectations.

• Identifyoperational bottlenecksimpactingthe customer experience and drive scalable process improvements across systems,workflowsand cross-functional teams.

• Review andoptimizepayment methods, shipping options, returnprocessesand fulfillment operations to improve customer experience, operationalefficiencyand business performance.

• Partner closely with Finance and IT teams to ensureaccurateoperational reconciliation processes related to orders, returns, refunds,exchangesand chargebacks.

• Develop andmaintainoperational dashboards and KPIs tomonitorbusiness performance,identifytrendsand communicate insights to stakeholders.

• Lead and support eCommerce operational readiness for ERP migrations and new system implementations, partnering cross-functionally with IT, Finance, Customer Care, DistributionCenterand the Global team to ensure successful execution and minimal business disruptions.

• Serve as the NA eCommerce lead and subject matter expert for ERP system,representingtheeCommerce business in system enhancements,integrationsand operational process improvements.

• Partner closely withCustomerCare team toidentifyrecurring customer pain points, operationalfrictionand system gaps, translating feedback into future operational requirements.

Leadership

• Leads projectsand functions within eCommerce
• Acts aseCommlead in cross-functional scenarios with IT,financeand customer care
• You’ll lead the operational engine behind our digital channels: order flow, fulfillment, logistics, and the systems and people that keep them running
• You’ll partner closely with Ecommerce, Finance, IT and Customer Care to make every order fast, accurate, and on-brand

Requirements

• An infectious passion for the outdoorsand enthusiasm for the Helly Hansen brand.
• Bachelor’s degree or equivalent experience ineCommerce, operations, or related field.
• 4+ years of experience in eCommerce operations, digital operations,fulfillmentor related field.
• Confidence in Excel and comfortability with analyzing large data setstoidentifytrends,risksand operational opportunities
• Experience working within ERP systems, preferably SAP, including operational workflows, ordermanagementand systems/process enhancements.
• Proven success working cross-functionally across Digital, Finance, IT, Customer Care, DistributionCentersand external partners.
• Experience working within eCommerce platforms, preferably Magento, with understanding of backend operational processes and customer experience implications.
• Understanding ofeCommerce operational workflows including fulfillment, shipping, returns, exchanges, fraud management,paymentsand post-purchase customer experience.
• Provensuccess in diverse, cross-functional collaboration,strong communicationskills, and the ability to thrive in a dynamic and multi-time zone environment.
• Ability to balance strategic thinking with hands-on execution and day-to-day operational ownership.
• Comfortable operating in a global organization with flexibility to collaborate with European teams across time zones as needed.

Compensation Range: $82,000 to $115,000 Annual USD

Leadership Competencies Expected for this Role:

Emerging Leader

Global Agility – Open to diverse views, adapts to new ways of working

Purposeful Integrity – Demonstrates ethical behavior, follows through on commitments

Strategic Foresight – Understands team goals, asks strategic questions

Customer Centric Innovation – Suggests improvements from customer feedback, tries new methods

Urgency for Impact – Act quickly and take ownership of outcomes

Bold Accountability – Own your work and deliver consistently strong results

Empowered Collaboration – Share ideas, listens well, collaborates with peers

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Why Kontoor Brands?

At Kontoor, we offer a comprehensive benefit package to fit your lifestyle. Our benefits are crafted with the same care as our products.

When our employees are healthy, secure, and well, they bring their best selves to work. Kontoor Brands supports you with a competitive benefits program that provides choice and flexibility to meet your and your family’s needs – now and in the future. We offer resources to support your physical, emotional, social, and financial wellbeing, plus benefits like discounts on our apparel. Kontoor Brands also provides four weeks of Paid Parental Leave to eligible employees who are new parents, Flexible Fridays, and Tuition Reimbursement.

We are proud to offer a workplace culture centered on equitable opportunities and a sense of belonging for all team members. Here we have a global workforce of high-performing teams that both unlocks our individual uniqueness and harnesses our collaborative talents.