eCommerce Operations Coordinator: Fast-Paced Fulfillment & Inventory

OneHum; Alpharetta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k Match

Health Insurance

Paid Time Off

Social Events

Job summary

OneHum seeks an organized E-commerce Operations Coordinator in Alpharetta, GA to manage daily order queues across Shopify, WooCommerce, and client stores. You will ensure inventory accuracy, coordinate carriers, returns, and kitting projects, and report on performance.

This desk role involves Shopify/WooCommerce usage with periodic hands-on fulfillment on the floor. Ideal candidates have 1–3 years in eCommerce order processing, strong Excel skills, and experience with shipping platforms.

Qualifications

• 1–3 years in eCommerce order processing, store operations, fulfillment coordination or inventory control.
• Hands-on experience administering at least one eCommerce platform (Shopify, WooCommerce, BigCommerce or similar): orders, inventory, returns, shipping settings.
• Experience with carrier shipping software (ShipStation, UPS WorldShip, FedEx Ship Manager, Shopify Shipping or similar).
• Demonstrated inventory accuracy: you count, reconcile and fix the number rather than work around it.
• Solid Excel for counts, reconciliations and simple reports.
• Clear written customer-service communication.
• Reliable and self-directed on a daily queue with minimal supervision.
• Able to lift up to 40 lbs and work on your feet when supporting fulfillment, receiving or kitting.

Responsibilities

• Process incoming orders daily across Shopify, WooCommerce and client store platforms; verify items, quantities, personalization and ship-to details before release.
• Route decorated or personalized items to production and track them back into the fulfillment queue.
• Keep order status, holds and exceptions current so account executives and store owners can see the queue at any time.
• Maintain store back-end accuracy: product availability, variants, pricing updates and shipping settings as directed by the account team.
• Generate labels and select the right carrier and service level for cost and delivery date; send tracking automatically.
• Respond to store customer emails on order status, changes, returns and exchanges within one business day.
• Process returns and exchanges, restock or dispose per policy, issue refunds or replacements, and file carrier claims for lost or damaged shipments.
• Own inventory accuracy: receive inbound from suppliers and decorators against POs, put away, cycle count, and reconcile platform quantities to physical stock.
• Plan and run kitting projects for client programs; pick, pack and ship store orders and kits when volume increases.
• Produce weekly order-volume, ship-time, returns and inventory reports by store in Excel or platform reporting.

Skills

eCommerce order processing

Shopify/WooCommerce

Excel

Tools

ShipStation

UPS WorldShip

Shopify Shipping

Job description

OneHum seeks an organized E-commerce Operations Coordinator in Alpharetta, GA to manage daily order queues across Shopify, WooCommerce, and client stores. You will ensure inventory accuracy, coordinate carriers, returns, and kitting projects, and report on performance.

This desk role involves Shopify/WooCommerce usage with periodic hands-on fulfillment on the floor. Ideal candidates have 1–3 years in eCommerce order processing, strong Excel skills, and experience with shipping platforms.