Ecommerce Operations Coordinator

Brobston Group LLC; New York (NY); On-site; USD 60,000 - 85,000; Full time

Job summary

Brobston Group LLC is seeking an Ecommerce Operations Coordinator in New York to optimize site performance, merchandising, and marketplace operations. You will analyze sales data, support omnichannel fulfillment, and coordinate VIP clienteling initiatives with cross-functional teams.

The role requires 2+ years of ecommerce experience, a Bachelor’s degree, and strong proficiency with SFCC, Google Analytics, and PowerBI.

Qualifications

• Bachelor's degree and 2+ years of ecommerce experience in a retail brand.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience with analytics tools (GA, PowerBI) and ecommerce platforms (SFCC/SF Service Cloud).
• Excellent verbal and written communication; collaborative and diplomatic.
• Familiarity with presenting data in clear, visually appealing formats.

Responsibilities

• Execute daily ecommerce operations including site updates and promotions.
• Support omnichannel fulfillment initiatives and monitor timelines.
• Manage marketplace operations for major platforms and coordinate uploads.
• Generate daily, weekly, monthly sales performance reports and insights.
• Support UAT for new features, plan A/B tests across environments.
• Collaborate with VIP Concierge for clienteling and cross-functional training.

Skills

eCommerce experience

Organizational skills

Analytical communication

Teamwork

Proactive self-starter

Education

Bachelor's degree

Tools

Google Analytics

JIRA

Salesforce Commerce Cloud

Salesforce Service Cloud

PowerBI

Forter

Job description

Summary

The Ecommerce Operations Coordinator supports site optimization, merchandising, marketplace operations, UAT, and omnichannel fulfillment across NCSA e-commerce regions. Reporting to the E-commerce Manager (NCSA), the role works cross-functionally with Marketing, Retail, CRM, Merchandising and Logistics to drive operational efficiency and sales performance. This position contributes to process improvements, A/B testing, and VIP/clienteling initiatives to enhance the customer experience.

Responsibilities

• Execute daily ecommerce operations including site merchandising updates, promotional launches, and on-site optimizations.
• Support omnichannel fulfillment initiatives and monitor cancellation rates and shipment timelines to improve performance.
• Manage marketplace operations for Farfetch and coordinate uploads and order processing for Nordstrom, Bloomingdales, and ShopSimon via Cymbio and Mirakl.
• Generate and distribute daily, weekly, and monthly sales performance reports and highlight trends and insights.
• Support UAT for new features, integrations, and system rollouts and plan and analyze A/B tests across owned and marketplace environments.
• Partner with the VIP Concierge team for clienteling initiatives and assist with in-store training and cross-functional communication.

Requirements

• Bachelor's degree and 2+ years of eCommerce experience at a retail brand.
• Highly organized, detail oriented, proactive self-starter able to manage multiple priorities and meet deadlines.
• Proficient in Microsoft Office Suite, especially Excel; experience with Google Analytics, JIRA, Salesforce Commerce Cloud, Salesforce Service Cloud, PowerBI, and Forter is a plus.
• Strong verbal and analytical communication skills, teamwork orientation, and ability to handle challenging situations diplomatically.
• Understanding of luxury clientele and ability to create succinct, visually appealing presentations.