ECOMMERCE OPERATIONS COORDINATOR

MCM WORLDWIDE; New York (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

MCM WORLDWIDE is seeking an E-commerce Coordinator to optimize site performance, support customer experience initiatives, and manage marketplace operations across multiple regions. The role collaborates with Marketing, Retail, CRM, Merchandising and Logistics to deliver seamless omnichannel experiences.

Ideal candidates bring 2+ years in ecommerce for a retail brand, strong Excel and analytics skills, and familiarity with Salesforce Commerce Cloud, JIRA, Google Analytics, and PowerBI.

Qualifications

• Bachelor's degree or above required.
• Minimum 2 years of ecommerce experience at a retail brand.
• Experience with luxury clientele language and service standards.

Responsibilities

• Execute daily ecommerce operations to support revenue growth and on-site optimizations.
• Support omnichannel fulfillment initiatives for seamless customer experience.
• Monitor order processing and shipment timelines to improve performance.
• Generate sales performance reports and share insights regularly.
• Coordinate with marketplaces and upload product content and pricing.
• Support UAT for new features and system rollouts across platforms.
• Collaborate with VIP Concierge on clienteling and personalized experiences.
• Plan and analyze A/B tests to drive conversion and growth.

Skills

Ecommerce operations

Data analysis

Stakeholder coordination

Excel

Google Analytics

JIRA

Salesforce Commerce Cloud

PowerBI

VIP clienteling

Education

Bachelor's degree in related field

Tools

Cymbio

Mirakl

Job description

Our Brand

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM's millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.

For further information about MCM: www.mcmworldwide.com

Description

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM's millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries.

MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.

For further information about MCM: www.mcmworldwide.com

Working With Us

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM's commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Position Overview

The E-commerce coordinator will support site optimization, customer service, merchandising, operations, UAT, and UX strategies across all NCSA e-commerce enabled regions. This role will report to the E-commerce Manager (NCSA) and work cross-functionally with the Marketing, Retail, CRM, Merchandising and Logistics teams.

Requirements

Key Responsibilities

• Execute daily ecommerce operations to support revenue growth, including site merchandising updates, promotional launches, and on-site optimizations.
• Support omnichannel fulfillment initiatives to drive seamless customer experience and operational efficiency.
• Monitor cancellation rates and shipment timelines, proactively identifying opportunities to improve performance.
• Assist with in-store training and cross-functional communication to ensure successful execution.
• Generate and distribute daily, weekly, and monthly sales performance reports, highlighting trends and key insights.
• Manage marketplace operations for Farfetch, including order processing, product uploads, content creation, and coordination with warehouse teams to ensure accuracy and timeliness.
• Support Nordstrom, Bloomingdales, ShopSimon marketplace operations through accurate product and pricing uploads via Cymbio and Mirakl systems.
• Maintain strong attention to detail while meeting deadlines in a fast-paced environment.
• Contribute to special projects and process improvement initiatives that enhance operational efficiency and sales performance.
• Support UAT for new features, integrations, and system rollouts across owned eCommerce platforms and third-party marketplaces to ensure functionality, accuracy, and readiness for launch.
• Partner with the VIP Concierge team to support clienteling initiatives, VIP outreach programs, and personalized customer experiences, helping drive customer engagement, loyalty, and sales.
• Plan, execute, and analyze A/B tests across owned eCommerce and marketplace environments to drive growth, improve conversion rates, and optimize the customer experience.

Experience & Key Competencies

• Bachelor's Degree and 2+ years of experience in eCommerce at a retail brand.
• Collaborative, communicative, and organized team player, adept at balancing multiple priorities at once.
• Self-starter that thrives in an entrepreneurial environment and can handle multiple projects simultaneously while meeting deadlines.
• Extremely detail oriented.
• Proficient in Microsoft Office Suite, especially Excel.
• Experience with Google Analytics, JIRA, Salesforce Commerce Cloud, Salesforce Service Cloud, PowerBI and Forter a plus.
• Experience in creating visually appealing and succinct PowerPoints.
• Comprehensive understanding of luxury clientele and language.
• Be able to follow instructions and adhere to policies and procedures.
• Demonstrate the ability to work under pressure and diplomatically address and control challenging situations.
• Strong communication, verbal and analytical skills.
• Strong sense of teamwork, ability to multi-task, and manage priorities with ease.
• Ability to take initiative, ownership and accountability.
• Pro-active, self-starter.