eCommerce Mobile App & Loyalty Experience Lead

DICK'S Sporting Goods, Inc.; United States; A distancia; USD 83.000 - 138.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous benefits

Paid leave

Descripción de la vacante

Dick's Sporting Goods is seeking an eCommerce Experience Manager to own the mobile app and loyalty experience strategy, roadmap, and performance. You will translate business priorities into measurable outcomes, partner with Product, Tech, Analytics, UX, Marketing, and Operations, and drive acquisition, engagement, retention, and revenue.

You will establish governance, KPI standards, and decision frameworks, lead cross-functional prioritization, and coach a high-performing team when needed,

Formación

• Bachelor's degree or equivalent experience required.
• 5-7 years experience.
• Strong strategic mindset with the ability to connect customer experience improvements to business outcomes.
• Deep understanding of digital commerce, including on-site experience, conversion optimization, and performance metrics.
• Proven ability to leverage data, analytics, and experimentation to drive measurable results.
• Experience working across cross-functional teams and influencing without direct authority.
• Familiarity with AI-driven, conversational, or emerging commerce technologies preferred.
• Excellent communication and storytelling skills, with the ability to translate complex data into clear, actionable insights.

Responsabilidades

• Own the end-to-end mobile app and eCommerce loyalty experience strategy and roadmap, aligned to athlete needs, loyalty priorities, and enterprise digital commerce goals.
• Establish governance routines, escalation paths, KPI standards, and decision frameworks for cross-functional execution.
• Own the development and evolution of a unified app and loyalty scorecard with KPI standards, benchmarks, and reporting cadences.
• Lead App Store Marketing strategy and execution across iOS and Android in partnership with internal teams and external partners.
• Develop prioritization frameworks and effective storytelling to balance athlete outcomes, economics, feasibility, and capacity.
• Serve as strategic partner to Loyalty Marketing to improve loyalty enrollment, engagement, and cross-channel experiences.

Conocimientos

Strategic thinking

App strategy

Loyalty programs

Analytics

Cross-functional leadership

Storytelling

Digital commerce

Conversion optimization

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Dick's Sporting Goods is seeking an eCommerce Experience Manager to own the mobile app and loyalty experience strategy, roadmap, and performance. You will translate business priorities into measurable outcomes, partner with Product, Tech, Analytics, UX, Marketing, and Operations, and drive acquisition, engagement, retention, and revenue.

You will establish governance, KPI standards, and decision frameworks, lead cross-functional prioritization, and coach a high-performing team when needed,