Ecommerce Manager

Nichebox; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Nichebox is seeking an experienced E-Commerce Manager to lead its US D2C business across TikTok Shop and Amazon, driving sales for Clive Christian Perfume and Liquides Imaginaires. You’ll own day-to-day performance, optimise the customer journey and deliver a luxury online experience.

Ideal candidates have 4+ years in e-commerce with hands-on TikTok Shop and Amazon US, plus D2C site management and CRM. Preference for Shopify Plus and a track record of growth and profitability.

Qualifications

• 4+ years in e-commerce / marketplace management with direct TikTok Shop and Amazon US experience.
• Hands-on D2C website trading, merchandising, content updates and CRM, ideally on Shopify Plus.
• Track record growing marketplace sales and meeting gross-margin targets.
• Experience managing media budgets and external agencies.
• Hands-on experience launching ASINs, building Amazon storefronts and running ads.
• Experience with TikTok Shop operations, affiliate programmes and paid traffic.
• Strong reconciliation and reporting with advanced Excel.

Responsibilities

• Own day-to-day trading and commercial performance of US D2C sites, TikTok Shop, and Amazon.
• Develop and execute e-commerce, CRM and digital trading strategies for sales growth.
• Optimise merchandising, product listings, promotions and customer journeys.
• Manage external agencies for website, Amazon, and TikTok performance.
• Lead CRM, lifecycle marketing and affiliate programmes for engagement and repeat purchase.
• Monitor stock, catalogues and marketplace performance for best customer experience.
• Analyse channel performance and KPIs; provide insights for growth.
• Collaborate with Brand, Marketing, Supply Chain and Finance on launches and initiatives.

Skills

TikTok Shop

Amazon US

Shopify Plus

CRM & Email

Merchandising

Analytics & Excel

D2C Strategy

Tools

Shopify Plus (tech)

Amazon Seller Central

Job description

Supporting our US e-commerce business across D2C websites, TikTok Shop and Amazon

Nichebox is looking for an experienced E-Commerce Manager to join our growing US team, driving the online success of our luxury fragrance brands, Clive Christian Perfume and Liquides Imaginaires.

This is an exciting opportunity for a commercially minded e-commerce professional who enjoys combining strategic thinking with hands-on execution. You'll take ownership of our US D2C websites, TikTok Shop and Amazon marketplaces, helping drive sales growth, optimise the customer journey and deliver an exceptional luxury online experience.

Key responsibilities

• Own the day-to-day trading and commercial performance of our US D2C websites, TikTok Shop and Amazon channels
• Develop and execute e-commerce, CRM and digital trading strategies to drive sales, profitability and customer retention
• Optimise website merchandising, product listings, promotions and customer journeys to maximise conversion and average order value
• Manage external agencies across website development, Amazon and TikTok performance, ensuring delivery against commercial objectives
• Lead CRM, lifecycle marketing and affiliate programmes to grow customer engagement and repeat purchase
• Monitor stock availability, product catalogues and marketplace performance to ensure an exceptional customer experience
• Analyse channel performance, sales and key commercial metrics, providing insights and recommendations to support continued growth
• Collaborate with Brand, Marketing, Supply Chain and Finance teams to deliver successful product launches and commercial initiatives

What we’re looking for

• 4+ years’ experience in e-commerce / marketplace management, with direct hands-on TikTok Shop and Amazon US experience (ideally within luxury, beauty or premium retail)
• Hands-on D2C website experience, trading, merchandising, content updates and CRM, ideally on Shopify Plus
• Demonstrable track record of growing marketplace sales and managing to gross-margin targets
• Experience managing media budgets and external performance / advertising agencies
• Hands-on experience launching ASINs, building Amazon storefronts and running Amazon advertising
• Experience running TikTok Shop operations, affiliate programmes and ad-driven traffic
• Strong reconciliation and reporting skills, with advanced Excel

What we offer

• The opportunity to work with internationally recognised luxury fragrance brands
• Ownership of a fast-growing US e-commerce business across multiple digital channels
• Close collaboration with global E-commerce, Marketing, Brand and Commercial teams
• A dynamic, entrepreneurial environment where ideas, innovation and initiative are encouraged
• The opportunity to shape the future of our digital growth across the US market

At Nichebox, we value teamwork, relationships, entrepreneurial thinking, and respect.

We know that the perfect background for a role doesn't always mean the perfect fit.