Ecommerce Growth Leader — Enterprise Client Solutions

BDA, LLC

Detroit (MI)

Hybrid

USD 150,000 - 180,000

Full time

7 days ago

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Benefits offered by this job

PTO

Volunteer day

Summer Fridays

Health, dental, vision

401k

Tuition reimbursement

Mental health programs

Incentive compensation

Job summary

BDA, LLC is seeking a Sales Director, Ecommerce Client Services to lead enterprise accounts, drive strategic growth, and mentor a high-performing team. You will partner with Ecommerce, Marketing, Merchandising, Technology, and Operations to deliver top-tier digital commerce experiences.

The role requires deep ecommerce knowledge, strong leadership, and a track record of increasing online engagement and revenue. This hybrid role travels ~50% and supports major clients with strategic insights.

Qualifications

Bachelor's degree in Business, Marketing, Ecommerce, Communications, or a related field.
10+ years of experience in enterprise sales, ecommerce, digital commerce, strategic account management, or client services.
5+ years of experience leading high-performing sales or client services teams.
Demonstrated success managing enterprise ecommerce programs and driving measurable online business growth.
Strong understanding of ecommerce platforms, online merchandising, digital customer experience, promotional marketing, and omnichannel commerce.
Experience interpreting ecommerce analytics and translating performance data into growth strategies.
Advanced proficiency with Salesforce CRM and Microsoft Excel and PowerPoint.
Exceptional executive communication, presentation, negotiation, and relationship management skills.
Strong financial acumen including forecasting, budgeting, pricing strategy, and margin management.

Responsibilities

Collaborate with Sales, Program and Operational leadership to define account-specific growth strategies.
Lead strategic planning sessions with account teams to develop marketing, promotional, and brand engagement strategies.
Analyze financial performance, sales trends, and ecommerce KPIs to optimize account strategy and maximize results.
Represent client needs within BDA and act as a key voice in Sales Leadership discussions.
Serve as the sales leadership point of contact for a portfolio of enterprise accounts and build trusted partnerships.
Lead efforts to understand client priorities, KPIs, and brand compliance standards while identifying opportunities for added value.
Lead QBRs and ABRs focused on business outcomes, ecommerce analytics, and growth opportunities.
Monitor VOC, NPS, and client satisfaction metrics to improve experiences.
Lead, coach, and develop a high-performing sales/account management organization.
Foster a culture of customer success, accountability, and continuous improvement.
Oversee large client projects and ensure alignment with resources, vendors, and compliance.
Collaborate with internal departments to support seamless service delivery.
Forecast resource needs and potential allocations within the sales team.
Manage P&L, budgets, and OPEX to ensure revenue growth and margins.