Ecommerce Growth Director — Americas

Applied Labs; Needham (MA); Hybrid; USD 152,000 - 198,000; Full time

Job summary

Clarks, based in Somerset, England, seeks a Director of Ecommerce for the Americas to drive commercial performance, customer experience, and day-to-day ecommerce execution. You will lead trading, site merchandising, content, campaigns, and onsite optimization, partnering with Marketing, IT, Merchandising, Planning, and Finance.

The ideal candidate has 10+ years in ecommerce leadership, deep digital expertise, and a track record of translating customer insights into measurable growth.

Qualifications

• 10+ years of progressive experience in ecommerce, digital commerce, or a related discipline within retail or consumer brands.
• Experience using Commerce Tools, Shopify, Akeneo, Algolia, and/or Yotpo; proficient in Excel.
• Proven experience owning ecommerce trading performance and delivering revenue and profitability targets.

Responsibilities

• Own the day-to-day trading performance of the ecommerce business across the Americas.
• Drive achievement of sales, conversion, AOV, and gross margin targets.
• Lead weekly and seasonal trading reviews and translate insights into actions.
• Develop strategies to improve conversion, basket size, and site productivity.
• Identify opportunities for incremental growth using data on customers, products, and channels.
• Lead and develop the Site Merchandising team with clear KPIs and accountability.
• Own onsite merchandising strategy across navigation, search, PLPs, PDPs, and journeys.
• Oversee ecommerce content planning, balancing brand storytelling with commercial goals.

Skills

Leadership

Ecommerce strategy

Site merchandising

Analytics

Performance marketing

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Customer experience

Tools

Commerce Tools

Shopify

Akeneo

Algolia

Yotpo

Excel

Job description

Clarks, based in Somerset, England, seeks a Director of Ecommerce for the Americas to drive commercial performance, customer experience, and day-to-day ecommerce execution. You will lead trading, site merchandising, content, campaigns, and onsite optimization, partnering with Marketing, IT, Merchandising, Planning, and Finance.

The ideal candidate has 10+ years in ecommerce leadership, deep digital expertise, and a track record of translating customer insights into measurable growth.