Ecommerce Director, Americas — Growth & Merchandising

Clarks group; Needham (MA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Clarks is seeking a Director of Ecommerce, Americas to drive commercial performance, customer experience, and day-to-day execution across the Americas. You will lead trading, site merchandising, content, campaigns, and onsite optimization, with accountability for sales, conversion, AOV, and gross margin.

The role partners with Performance Marketing, IT, Merchandising, Planning, Global Brand, Creative, and Finance to deliver against commercial objectives and customer expectations.

Qualifications

• 10+ years of progressive experience in ecommerce or digital commerce, ideally in retail or consumer brands.
• Experience using ecommerce tools and platforms (e.g., Commerce Tools, Shopify, Akeneo, Algolia, Yotpo) is a plus; proficiency in Excel.
• Proven experience owning ecommerce trading performance and delivering revenue/profitability targets.
• Significant experience leading site merchandising, content, trading, or ecommerce teams.
• Deep understanding of ecommerce KPIs (conversion, AOV, traffic, gross margin) and customer behavior.
• Strong analytical capability to translate performance data into actionable commercial steps.
• Experience managing seasonal campaigns, product launches, and high-volume trading periods.

Responsibilities

• Own day-to-day trading performance of the ecommerce business across the Americas.
• Drive sales, conversion, AOV, and gross margin targets.
• Lead weekly/seasonal trading reviews and translate insights into actions.
• Develop strategies to improve conversion, basket size, and product discovery.
• Oversee onsite merchandising, content planning, and customer journeys.
• Partner with IT, Merchandising, Planning, Marketing, and Finance to align digital execution with commercial priorities.
• Lead and develop the Site Merchandising team with clear KPIs and accountability.
• Champion a test-and-learn culture using analytics and A/B testing.

Skills

Ecommerce leadership

Trading performance

Data analytics

Cross-functional collaboration

Leadership

Tools

Commerce Tools

Shopify

Akeneo

Algolia

Yotpo

Excel

Job description

Clarks is seeking a Director of Ecommerce, Americas to drive commercial performance, customer experience, and day-to-day execution across the Americas. You will lead trading, site merchandising, content, campaigns, and onsite optimization, with accountability for sales, conversion, AOV, and gross margin.

The role partners with Performance Marketing, IT, Merchandising, Planning, Global Brand, Creative, and Finance to deliver against commercial objectives and customer expectations.