Hybrid eBusiness Support Team Lead Elevate CX

Airgas; Town of Germantown (WI); Hybrid; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision plans

401(k) with company match

Paid holidays and vacation

Zusammenfassung

Airgas in Germantown, WI is seeking an eBusiness Customer Support Team Lead to guide and train the day-to-day operations of the team. You will act as the first escalation point, supervise daily workload, and drive process improvements while fostering a positive, collaborative environment.

The role requires 4+ years in customer service with 1–2 years of leadership, plus fluency with Microsoft or Google Suite and SAP knowledge. Hybrid work arrangement with in-office and remote days is offered.

Qualifikationen

• Minimum of 4 years of customer service experience with 1–2 years in a leadership role.
• Proficient with Microsoft and/or Google Suite.
• Ability to lead a group.
• Willingness to participate in leadership meetings.
• Strong customer focus and service orientation.
• Problem solving experience.

Aufgaben

• Act as the first point of contact for team members.
• Proactively identify, analyze, and communicate process improvement areas to create efficiencies.
• Possess a strong understanding of company capabilities.
• Direct team effort and delegate work responsibilities to balance the team’s daily workload.
• Recognize the need and assist the team when workload dictates while performing at peak efficiency.
• Proactively review and analyze team metrics.
• Actively participate in the training and development of associates.
• Provide regular input on team performance and recommend necessary actions to supervisor.
• Promote a cohesive and collaborative team environment through inclusive communications.
• Listen to, evaluate and provide feedback on calls for associates. Set clear objectives for skill enhancement.
• Participate in the interview process and provide hiring recommendations.
• Provide input for associate performance reviews.

Kenntnisse

Customer service

Leadership

Problem solving

Communication

Ausbildung

Bachelor's degree

Tools

SAP

Microsoft Office

Google Workspace

Jobbeschreibung

Airgas in Germantown, WI is seeking an eBusiness Customer Support Team Lead to guide and train the day-to-day operations of the team. You will act as the first escalation point, supervise daily workload, and drive process improvements while fostering a positive, collaborative environment.

The role requires 4+ years in customer service with 1–2 years of leadership, plus fluency with Microsoft or Google Suite and SAP knowledge. Hybrid work arrangement with in-office and remote days is offered.