eCommerce Customer Success & Transformation Lead

Hewlett Packard Enterprise Development LP; Spring (TX); Hybrid; USD 82,000 - 188,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise Development LP in the United States (Texas) is seeking an eCommerce Digital Customer Success & Transformation Manager (Indirect GTM). This hybrid role combines customer success, business development, and digital transformation to accelerate eCommerce growth and partner adoption.

You will identify opportunities, simplify processes, and leverage AI, automation, analytics, and emerging technology to improve customer experience and operations.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong customer-facing and stakeholder management experience.
• Proven track record leading complex cross‑functional initiatives.
• Strong problem‑solving, analytical, and process improvement skills.
• Ability to work independently in ambiguous and fast‑changing environments.
• Excellent communication, presentation, and relationship‑building skills.
• Proven ability to influence stakeholders across multiple organizations.

Responsibilities

• Serve as a trusted digital advisor for partners and customers.
• Drive adoption and growth of HPE's digital buying channels.
• Identify opportunities to increase eCommerce utilization, self-service adoption, and revenue growth.
• Develop and maintain strong relationships with customers, partners, and internal stakeholders.
• Act as a business consultant by identifying unmet needs and recommending scalable solutions.

Skills

Bachelor's degree

Customer-facing

Stakeholder management

Cross-functional initiatives

Problem solving

Independent in ambiguous environments

Communication, presentation

Relationship-building

Influence across orgs

Education

Bachelor's degree

Job description

Hewlett Packard Enterprise Development LP in the United States (Texas) is seeking an eCommerce Digital Customer Success & Transformation Manager (Indirect GTM). This hybrid role combines customer success, business development, and digital transformation to accelerate eCommerce growth and partner adoption.

You will identify opportunities, simplify processes, and leverage AI, automation, analytics, and emerging technology to improve customer experience and operations.