Ecommerce & Customer Service Training Lead

Whole Foods Market; Eatontown (NJ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market seeks a Team Trainer to support new member engagement, retention, and high-quality training across teams. You will partner with Store Leaders, Store Trainers, and other team members to deliver training on safety, product knowledge, and customer service.

The role requires 6 months of retail experience with Whole Foods Market or equivalent training, ability to lift 50 pounds, and a flexible schedule including nights and weekends. Benefits are described in the company materials.

Qualifications

• Comfortable speaking with small and large groups and inspiring others.
• Capable of teaching others in a constructive and positive manner.
• General computer skills and basic knowledge of software applications (MS Office Suite).
• Working knowledge of Whole Foods Market’s learning systems.

Responsibilities

• Ensures new and ongoing store and team training programs are successfully delivered and completed.
• Works within training deadlines and goals.
• Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
• Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
• Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
• Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.

Skills

Public speaking

Teaching others

MS Office Suite

Learning systems knowledge

Tools

MS Office Suite

Job description

Whole Foods Market seeks a Team Trainer to support new member engagement, retention, and high-quality training across teams. You will partner with Store Leaders, Store Trainers, and other team members to deliver training on safety, product knowledge, and customer service.

The role requires 6 months of retail experience with Whole Foods Market or equivalent training, ability to lift 50 pounds, and a flexible schedule including nights and weekends. Benefits are described in the company materials.