Customer Service Training Coach for New Member Onboarding

Whole Foods Market IP. L.P.; Medford (MA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market IP. L.P. is seeking a Team Trainer to deliver high-quality training for the home team, boosting engagement, productivity, and retention of New Members.

The role requires partnering with Store Leadership, the Store Trainer, and other qualified team members to complete New Member Connections and support Global and department training initiatives. The Team Trainer will oversee Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and

Qualifications

• 6 months of Whole Foods Market experience (or equivalent retail training).
• Must be able to lift 50 pounds.
• Strong customer service and communication skills.

Responsibilities

• Ensure training programs are delivered and completed on time.
• Coordinate New Member training during first four shifts.
• Facilitate team-specific operational training and program rollouts.
• Trains Team Members on customer service standards and product knowledge.
• Maintain accurate training records using learning systems.

Skills

Public speaking

Teaching

MS Office

Learning systems

Tools

MS Office Suite

Learning management system

Job description

Whole Foods Market IP. L.P. is seeking a Team Trainer to deliver high-quality training for the home team, boosting engagement, productivity, and retention of New Members.

The role requires partnering with Store Leadership, the Store Trainer, and other qualified team members to complete New Member Connections and support Global and department training initiatives. The Team Trainer will oversee Operational Learning Pathways, Compliance, Occupational Safety, Food Safety, Product Knowledge, and