eCommerce Coordinator

Geary Pacific Corporation; Anaheim (CA); On-site; USD 34,440 - 39,950; Full time

Job summary

Geary Pacific Corporation seeks an eCommerce Coordinator in Anaheim, CA, to ensure a seamless website customer experience and product management. The role involves maintaining product listings and enhancing website functionality while providing excellent customer service through multiple channels.

The ideal candidate will have a High School Diploma, 2-5 years of relevant experience, and strong skills in data entry and problem solving. Reliable individuals who can work in a fast-paced environment are encouraged to apply.

Qualifications

• 2-5 years of related experience in eCommerce coordination.
• Reliability and trustworthiness is essential.
• Ability to maintain confidentiality.

Responsibilities

• Ensure accurate product display and enriched data on the website.
• Collaborate with Purchasing and Product Management teams.
• Maintain training materials for website usage.
• Provide customer service via various communication methods.

Skills

Data Entry Skills

Problem Solving Skills

Customer Service Skills

Microsoft Office Suite

Organizational Skills

Education

High School Diploma or equivalent

Tools

Company ERP system software

Job description

Job Details Job Location: 01 Home Office - Anaheim, CA 92807 Salary Range: $26.00 - $29.00 Hourly

Job Description

The eCommerce Coordinator position is responsible for the overall website customer experience and maintenance of products and services on the website. This position requires proficiency in HVAC product knowledge and website communications to and from the company ERP system. This position is the single point of contact within the organization for website maintenance, enhancement, issues, and suggestions.

Required Tasks

• Work closely with the Purchasing Department to regularly monitor and maintain all items on the website to ensure all current products are accurately displayed with full item enriched data.
• Work closely with the Product Managers to prepare the website for new product lines or product changes.
• Maintain all static pages on the website to ensure accurate and up-to-date information.
• Monitor and maintain all open support cases with the website hosting platform to solve any current issues.
• Facilitate a successful implementation of any new website enhancements or integrations.
• Monitor and maintain website connectivity to the company ERP system to ensure quick website response for our customers.
• Produce and maintain training materials on how to use the website.
• Help customers build their account profiles to make their online shopping experience as easy as possible.
• Phone Handling - Inbound & Outbound calls.
• Provide Excellent Customer Service as needed to customers, co-workers, and vendors. (In-person, email, text, and telephone)
• Must be able to work efficiently and effectively within a team environment.
• Answer all inquiries immediately.
• Other assigned tasks as may be required.

Required Job Skills / Proficiencies

• High School Diploma or equivalent
• 2-5 years of related experience
• Intermediate Data Entry Skills
• Strong problem solving skills
• Must be reliable and extremely trustworthy
• Ability to maintain confidentiality
• Above average proficiency in Microsoft Office Suite Outlook, Word, and Excel.
• Learn and demonstrate proficiency using the Company’s ERP system software.
• Ability to prioritize work, meet deadlines, and provide excellent customer service in a fast paced environment.
• Must maintain a high degree of accuracy and attention to detail.
• Must demonstrate strong organizational and data management skills.
• Must demonstrate Professional Phone Etiquette and customer service skills.
• Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.

Starting wage $25-29/hour