eCommerce Coordinator

Geary Pacific Supply; Anaheim (CA); On-site; USD 52,000 - 60,000; Full time

Job summary

Geary Pacific Supply is seeking an eCommerce Coordinator responsible for maintaining the website and enhancing customer experience. This role requires HVAC product knowledge, proficiency in Microsoft Office, and experience in data entry.

The ideal candidate should have a high school diploma, 2-5 years of related experience, and strong problem-solving skills to provide excellent customer service. The position offers a starting wage of $25-29/hour.

Qualifications

• 2-5 years of related experience in eCommerce or website management.
• Ability to maintain confidentiality and reliability.
• Strong organizational and data management skills.

Responsibilities

• Maintain website to ensure accurate product display.
• Produce training materials on website usage.
• Provide excellent customer service to clients, co-workers, and vendors.

Skills

HVAC product knowledge

Intermediate Data Entry Skills

Problem solving skills

Microsoft Office Suite (Outlook, Word, Excel)

Professional Phone Etiquette

Education

High School Diploma or equivalent

Tools

Company ERP system software

Office Machines (Printers, Scanners, Copiers, Fax)

Job description

Job Description

The eCommerce Coordinator position is responsible for the overall website customer experience and maintenance of products and services on the website. This position requires proficiency in HVAC product knowledge and website communications to and from the company ERP system. This position is the single point of contact within the organization for website maintenance, enhancement, issues, and suggestions.

Required Tasks

• Work closely with the Purchasing Department to regularly monitor and maintain all items on the website to ensure all current products are accurately displayed with full item enriched data.
• Work closely with the Product Managers to prepare the website for new product lines or product changes.
• Maintain all static pages on the website to ensure accurate and up-to-date information.
• Monitor and maintain all open support cases with website hosting platform to solve any current issues.
• Facilitate a successful implementation of any new website enhancements or integrations.
• Monitor and maintain website connectivity to company ERP system to ensure quick website response for our customers.
• Produce and maintain training materials on how to use the website.
• Help customers build their account profiles to make their online shopping experience as easy as possible.
• Phone Handling - Inbound & Outbound calls.
• Provide Excellent Customer Service as needed to customers, co-workers, and vendors (In-person, email, text, and telephone).
• Must be able to work efficiently and effectively within a team environment.
• Answer all inquiries immediately.

Other Assigned Tasks As May Be Required

Required Job Skills / Proficiencies

• High School Diploma or equivalent
• 2-5 years of related experience
• Intermediate Data Entry Skills
• Strong problem solving skills
• Must be reliable and extremely trustworthy
• Ability to maintain confidentiality
• Above average proficiency in Microsoft Office Suite Outlook, Word, and Excel.
• Learn and demonstrate proficiency using the Company’s ERP system software.
• Ability to prioritize work, meet deadlines, and provide excellent customer service in a fast paced environment.
• Must maintain a high degree of accuracy and attention to detail.
• Must demonstrate strong organizational and data management skills.
• Must demonstrate Professional Phone Etiquette and customer service skills.
• Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.

Starting wage $25-29/hour