HVAC Sales Coordinator

Wrench Group; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid training

Commission & bonuses

Unlimited earning potential

Robust PTO

Health, Vision & Dental

401K with company match

Life Insurance

Disability (Short & Long)

EAP & Legal Services

Professional development

Job summary

Parker & Sons is hiring an HVAC Install Sales Coordinator to manage high-volume calls, schedule unit estimates, and pre-qualify leads for retailers like Costco and Home Depot. You’ll support the field, handle inquiries, and help ensure timely appointments while contributing to a team that values training and advancement.

The role offers paid training, uncapped earning potential through commissions, and a culture with events, PTO, and a strong leadership team focused on growth and development.

Qualifications

• 2+ years of customer service experience; sales experience is a plus.
• Must be able to pass a background check.
• Flexible schedule; able to work holidays, come in early, stay late or cover team members.

Responsibilities

• Answer heavy phones and schedule inbound and outbound unit estimates.
• Pre-qualify and confirm retail leads, confirm non-retail leads, and cancel/reschedule leads.
• Answer emails related to scheduling and confirmations; operate dispatch board and service calendar.
• Assist service when phones are busy and handle calls on hold as needed.

Skills

Customer service

Clear communication

Empathy

Initiative

Active listening

Education

High school diploma or equivalent

Job description

Have you always wanted to work in place where your dedication, self-determination and salesmanship is rewarded with an uncapped earning potential? Parker & Sons is currently seeking a HVAC Sales Coordinator to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day.

As an admin for our retail programs, you will be overseeing the lead demands of Costco & Home Depot’s Service Provider Program (Centah & HD Service Center). You will be supporting inbound calling, booking, and assigning the leads that come through Home Depot’s portal and per demand making out bound to same or next day estimates. You will be supporting the field as a backup when Home Depot related issues occur by taking payment or minor task related questions.

Our mission here at Parker and Sons, is not only to wow the customer but consistently wow you as the employee. Your hard work be reward with generous pay and bonus potential additionally you will be part of a culture of rewards that include lunches, sporting events, days offs. We are here to support you from day one and help ou grow with us with a positive and highly motivated leadership team that is dedicated to help you get to the next level. We invest in our employees by providing continuous training, leadership development courses and more advanced sales training. We are here to do whatever it takes to help you achieve your goals!

Job Summary

As an Install Sales Coordinator your day will consist of heavy phones, scheduling inbound and outbound unit estimates. Your primary duties will be to schedule unit estimate appointments, confirmations and pre-qualifications.

The target is to ensure excellent service standards and maintain high customer satisfaction.

What’s In It For Me?

• Compensation
• Paid Training $21.50 per hour - 1st 90 days
• After 90 days $19.33 hr plus commission and bonuses - Earn an average of 50-70k your first year!
• Unlimited earning potential!
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Essential Duties & Responsibilities

An Install Sales Coordinator’s role will include a combination of the following tasks Answering heavy phones, scheduling inbound and outbound unit estimates. Pre-qualifying and confirming retail leads, confirming non-retail leads and canceling/rescheduling leads. Answering emails that pertain to scheduling and confirmations. Understanding the dispatch board and service calendar. May also include assisting service when the phones are busy and working the calls on hold status when necessary

Minimum Qualifications

Customer service skills (2 yr minimum, sales experience a plus),

High school diploma or equivalent.

Must be able to pass a back-ground check

Flexible schedule- must be able to work holidays, come in early, stay late or cover team members when needed.

Required Knowledge, Abilities, and Skills

Like talking on the phones, Clear Communication Skills (written and verbal), Empathy, Great Work Ethic, Initiative, Patient, Positive, Effective listener and adaptability. Friendly and outgoing. Work with minimal supervision.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

#PASLI