Counter Sales HVAC Products

Hercules Industries; Tempe (AZ); On-site; USD 65,904,000 - 74,501,000; Full time

Job summary

Hercules Industries is seeking a Counter Sales Associate in Tempe, AZ to sell HVAC products at the counter and over the phone. You will quote prices, enter orders, and relay order details to customers while building lasting relationships.

The role emphasizes strong customer service, accurate data entry, and timely order processing. The position runs Monday through Friday, 7:00 AM to 4:00 PM with an hourly pay range of $23.00–$26.00, reflecting typical HVAC counter sales responsibilities and a

Qualifications

• General knowledge of HVAC required.
• Administrative/Clerical experience.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Customer-oriented with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and recommend proper actions.
• Ability to organize and prioritize tasks and deadlines.
• Ability to pass background check and drug screen.

Responsibilities

• Receives and processes requests for price quotations, purchase orders, and changes.
• Prepares quotations for special items and coordinates with staff.
• Uses computer system to retrieve and input customer data and orders.
• Follows up on orders and expedites delivery information to customers.
• Establishes and maintains customer relationships with service focus.
• Provides counter sales support and participates in training.

Skills

Customer service

Verbal communication

Phone skills

Organizational skills

Problem solving

Prioritization

Education

High School diploma or GED

Tools

MS Office

Word

Excel

Outlook

Harris ERP

Job description

The Counter Sales associate is primarily responsible for selling and promoting HVAC products in person at the sales counter and/or over the phone. Quotes product prices on standard items, enters orders into computer system, and relays pertinent order information to the customer.

$23.00- $26.00 per hour. M-F, 7 a.m. to 4 p.m.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
• Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed. Enters orders accurately in the computer system in a timely manner. Ensures that correct codes are used for retrieving and inputting information.
• Follows up on orders by checking the computer system and with other departments for delivery information. Works closely to expedite delivery of scheduled shipments and communicates information to customer.
• Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
• Exhibits friendly and helpful attitude. Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
• Counter sales support and backup as needed.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Excellent attendance and the ability to meet deadlines is required.
• Other duties may be assigned.

QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability preferred. Applicant must be self-motivated, exceptionally well organized, and always customer service oriented. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• General knowledge of HVAC required.
• General knowledge of sheet metal products fabrication is a plus.
• Administrative/Clerical experience.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and to recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.

LANGUAGE SKILLS:Ability to effectively communicate with customers and staff to make an accurate assessment of customer needs.

MATHEMATICAL SKILLS:Ability to perform mathematical calculations required to accurately complete assigned tasks.

REASONING ABILITY: Ability to interpret a variety of instructions furnished in oral or written form. Ability to use sound judgment and problem-solving skills.

ATTENDANCE DEMANDS:The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is required Monday through Friday, 7:00 A.M. to 4:00 P.M. or within normal business hours as established by the supervisor.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; walk and stand; use hands, handle, or feel; and required to speak, read, and hear English. The employee frequently is required to reach with hands and arms. The employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate but may be loud on occasion.
• This is a fast-paced environment.

DISCLAIMER: The preceding job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.

Comprehensive benefits are an important component of an employee's compensation package. Hercules recognizes the contribution of every team member and therefore is pleased to offer a competitive and cost-effective benefits package to support your needs and long-term goals.

Hercules Industries offers the following insurance: medical, dental, vision, Short Term Disability, Long Term Disability, and Employee Life Insurance (Basic Life/AD&D and Voluntary Life AD&D). We pay Holiday, vacation, and sick time; as well as a Flexible Spending Plan, Wellness Program, and Employee Assistance Program (EAP).

We offer a 401(k) Savings Plan and an Employee Stock Ownership Plan (ESOP). Effective October 1, 2019, Hercules became an employee-owned company. An ESOP is a qualified retirement plan.

Hercules encourages and supports participation in service activities that contribute to our community. Employees are permitted to take three paid hours of work time per month to participate in an approved community service activity.

The company offers a quarterly Hercules Employee-Owner Partners in Profit Bonus based on eligibility.

Qualifications

Skills

Required

MS Office

Expert

Preferred

Customer Service

Expert

Harris ERP

Expert

HVAC Industry Experience

Expert

Expert

Education

Required

High School or General Education Certificate or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.