Client Advisor

Pyramid Consulting Group, LLC; New York (NY); On-site; USD 41,000 - 48,000; Full time

Job summary

Pyramid Consulting Group, LLC is seeking Client Advisors for a new Madison Avenue store opening in New York, NY. This permanent full-time onsite role focuses on delivering an elevated client experience, building lasting relationships, and developing product knowledge across leather goods, accessories, home textiles, tableware, and furniture.

You will work weekends and holidays as needed, participate in events, support private client appointments, and collaborate with leadership to uphold the

Qualifications

• Previous experience in luxury retail or another high-touch, client-focused environment.
• Demonstrated experience with clienteling and the ability to develop meaningful, long-term client relationships.
• Exceptional interpersonal and communication skills, with a natural ability to connect with clients and build trust.
• A polished, poised, and professional demeanor with a sophisticated approach to client service.

Responsibilities

• Deliver a personalized, elevated client experience tailored to individual preferences, needs, and lifestyles.
• Build and maintain a loyal client portfolio through thoughtful clienteling, consistent follow-up, and long-term relationship building.
• Develop a strong understanding of the collection, including materials, craftsmanship, design, and product history, to effectively communicate the story behind each piece.
• Drive sales and achieve business objectives through relationship-driven engagement rather than transactional selling.
• Provide exceptional product recommendations and styling guidance across leather goods, accessories, home textiles, tableware, and furniture.
• Support private client appointments, special orders, and in-store events.
• Maintain impeccable store presentation and uphold the brand's standards of sophistication, discretion, and attention to detail.
• Collaborate with store leadership and team members to support daily operations and contribute to the brand's continued growth.

Skills

Clienteling

Relationship building

Communication

Luxury retail knowledge

Sales orientation

Job description

Our client, a luxury lifestyle brand, is seeking Client Advisors to join their team for their new store opening on Madison Avenue in New York, NY (onsite). The brand offers an elevated assortment of leather goods, accessories, home textiles, tableware, and furniture, with a focus on quality materials, enduring design, and personalized client relationships.

This is a permanent full-time position. Candidates must be able to work a retail schedule, including weekends and holidays as needed.

Job Duties Include:

• Deliver a personalized, elevated client experience tailored to individual preferences, needs, and lifestyles.
• Build and maintain a loyal client portfolio through thoughtful clienteling, consistent follow-up, and long-term relationship building.
• Develop a strong understanding of the collection, including materials, craftsmanship, design, and product history, to effectively communicate the story behind each piece.
• Drive sales and achieve business objectives through relationship-driven engagement rather than transactional selling.
• Provide exceptional product recommendations and styling guidance across leather goods, accessories, home textiles, tableware, and furniture.
• Support private client appointments, special orders, and in-store events.
• Maintain impeccable store presentation and uphold the brand's standards of sophistication, discretion, and attention to detail.
• Collaborate with store leadership and team members to support daily operations and contribute to the brand's continued growth.
• Additional duties as needed and assigned.

Job Qualifications Include:

• Previous experience in luxury retail or another high-touch, client-focused environment. Experience in leather goods, jewelry, home, furniture, or related luxury categories is preferred.
• Demonstrated experience with clienteling and the ability to develop meaningful, long-term client relationships.
• Exceptional interpersonal and communication skills, with a natural ability to connect with clients and build trust.
• A polished, poised, and professional demeanor with a sophisticated approach to client service.
• A passion for storytelling, product knowledge, craftsmanship, design, and quality materials.
• A self-motivated, entrepreneurial mindset with the ability to work under pressure, think creatively, and adapt to a growing business.
• Strong attention to detail, professionalism, and a collaborative approach to teamwork.
• A genuine interest in growing with the brand and contributing to its long-term success.
• Flexibility to work a retail schedule, including weekends and holidays as needed.

Pay:

$30–$35 per hour, plus 3% commission and additional performance incentives.

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted.

PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact [e-mail].

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions),

PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.